While configuring the system for Process Route for an ER type, I had the event "INPROCESS" set at status 10 under STATUS ADMINISTRATION profile and also to activate the change master at status 10. When I create the Engineering Record and navigate to status 10 I get the lead change number and also I can see the work item sent icon( yellow icon) next to agent's name in the Process Route Tab. But I don't see the same work item in my Work Overview - Workflow inbox until I move the ER status to 20 ( ie 10-15-20) which is to me is little weird.
There is no event set for status 20.
Also in Workflow Inbox I am not able to see the work item under Process Routing Work Item. The work item shows only in Eng Record Work Item.
Am I missing any configuration here.
Thanks & Regards