Configuring Process Route

[former_member393433]

Hello Guru's

While configuring the system for Process Route for an ER type, I had the event "INPROCESS" set at status 10 under STATUS ADMINISTRATION profile and also to activate the change master at status 10. When I create the Engineering Record and navigate to status 10 I get the lead change number and also I can see the work item sent icon( yellow icon) next to agent's name in the Process Route Tab. But I don't see the same work item in my Work Overview - Workflow inbox until I move the ER status to 20 ( ie 10-15-20) which is to me is little weird.

There is no event set for status 20.

Also in Workflow Inbox I am not able to see the work item under Process Routing Work Item. The work item shows only in Eng Record Work Item.

Am I missing any configuration here.

Please advice.

Thanks & Regards

Jo Pz

[Former Member]

Hello Jo,

This is indeed weird behaviour. Can you check these:-

a) After you change the status to 10, can you go and refresh the Work Flow inbox and check if it is a Refresh issue?

b) Since the Work Item turns Yellow in Process Route, for sure the Work Flow event got raised. Still can you check in transaction SWEL if there is an Entry for event "START_WORKFLOW", Object Type "/PLMB/CL_PROCESS_ROUTING_WF_BO" once the status is changed to 10

c) In transaction SWI1, also check the Work Flow Log for Workflow Template WS00100011

d) In parallel when the status is changed to 10, can you also check for Work Item in SAP R/3 in transaction SBWP. If the item is here but not in Work Flow inbox in PLM Web UI, then, there is a good chance that its a bug. I am trying to check if any notes exists for this in the mean time.

Regards,

Ravi

[former_member393433]

Hi Ravi,

Thank you very much for your advice.

Please see below my answers.

a) After changing to status 10. When I try to refresh the PLM inbox,it takes long time and just keep spinning.

b) Please see the attached screen shot of SWEL. Kindly let me know if I am missing a config.

c) Attached is the screen shot of SWI1

d) Work Item shows in SBWP and not PLM inbox.

Kindly advice.

[Former Member]

Hello Jo,

Please check if the WF WS00100011 is active or not? Ideally it should be actively listening to the event "START_WORKFLOW" of Object Type "/PLMB/CL_PROCESS_ROUTING_WF_BO". Check in SWDD if this is active and registered to the above event.

Also, if your PLM Inbox is timing out on refresh, please raise message to SAP for the same. I suspect there is some bug.

Regards,

Ravi

[former_member393433]

Hello Ravi,

When I checked, I found the below,

WF WS00100011 is not active and event "START_WORKFLOW" is not linked to Object Type "/PLMB/CL_PROCESS_ROUTING_WF_BO" but the WF WS00100012 is active with the same event linked.

Should I need to maintained for WS00100011 as well?

Kindly advice.

Is there a document that is available for Process Routes activation.

Thanks & Regards

Jo

[Former Member]

Hello Jo,

WS00100012 is the right Template. Sorry that I said WS00100011. I couldn't find the documentation for the activation of PR. The issue lies in the PLM Inbox. The PR application seems to work fine for you as you do get WI in your SBWP.

Probably you should raise a message to SAP.

Regards,

Ravi

[former_member393433]

Thank you Ravi.

I will check with SAP.

Jo