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Former Member
Jun 09, 2014 at 01:52 PM

Service call Solutions Knowledge Base

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hello All

I added solutions for items to the Solutions Knowledge Base, however when I am in the Service Call menu and I enter the specific item. If I then go to the "Solutions" window, and enter "Recommend", the "Recommended solutions" window is blank. If I go to FIND though I can find my added solution.

this only happens for a few items.

I have checked and there is no code in the transaction notification. And the Item is Active on the master file.

Your assistance will be greatly appreciated

Janice