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Service call Solutions Knowledge Base

hello All

I added solutions for items to the Solutions Knowledge Base, however when I am in the Service Call menu and I enter the specific item. If I then go to the "Solutions" window, and enter "Recommend", the "Recommended solutions" window is blank. If I go to FIND though I can find my added solution.

this only happens for a few items.

I have checked and there is no code in the transaction notification. And the Item is Active on the master file.

Your assistance will be greatly appreciated

Janice

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3 Answers

  • Best Answer
    Posted on Jun 09, 2014 at 04:33 PM

    Hello Janice

    "Recommended solutions" is supposed to display only solutions used in similar service calls.

    So, I if you have just created the solution, but you haven't used it yet in any Service call, then system cannot propose the solution as a recommended one.

    Regards

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  • Posted on Jun 10, 2014 at 12:40 AM

    Hi,

    Recommend option will show and suggest previous solutions based on item number or subject.

    Thanks & Regards,

    Nagarajan

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  • author's profile photo Former Member
    Former Member
    Posted on Jun 10, 2014 at 05:56 AM
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