Service call Solutions Knowledge Base

[Former Member]

hello All

I added solutions for items to the Solutions Knowledge Base, however when I am in the Service Call menu and I enter the specific item. If I then go to the "Solutions" window, and enter "Recommend", the "Recommended solutions" window is blank. If I go to FIND though I can find my added solution.

this only happens for a few items.

I have checked and there is no code in the transaction notification. And the Item is Active on the master file.

Your assistance will be greatly appreciated

Janice

[javier_facessantos · Accepted solution]

Hello Janice

"Recommended solutions" is supposed to display only solutions used in similar service calls.

So, I if you have just created the solution, but you haven't used it yet in any Service call, then system cannot propose the solution as a recommended one.

Regards

[Former Member]

Hi Janice,

Please check below links.

SAP Business One Service Demo - YouTube

SAP Business One 9.0 Service Module

http://help.sap.com/saphelp_sbo901/helpdata/en/31/e1238021cb4e55b13d066b1eb69d4c/content.htm?framese...

Service - SAP Business One 9.0 - SAP Library

Hope this help

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Regards::::

Atul Chakraborty

[kothandaraman_nagarajan]

Hi,

Recommend option will show and suggest previous solutions based on item number or subject.

Thanks & Regards,

Nagarajan