SAP 9.0 PL10 Crystal Report Viewing/Editing error

[Former Member]

When trying to preview any crystal document in SAP, I'm getting a "The procedure entry point could not be located in the dynamic link library C:\Program Files (x86)\SAP Business Objects\SAP BusinessObjectEnterprise XI 4.0\win32_x86\rasauditingw.dll". I've manually registered the dll, and still get the error on the first view of any document. Subsequent previews no longer show the error, until you log out of SAP. This is all happening in the SAP Client, and only happens after I install the Crystal Server Integration piece required by the Crystal Report Addin to edit Crystal Reports. Anyone else getting this?

[kothandaraman_nagarajan · Accepted solution]

Hi,

Please check SAP note:

1397692 - Error when starting Crystal Reports software

Thanks & Regards,

Nagarajan

[Former Member · Accepted solution]

This isn't the issue. Crystal Reports runs fine. Opening from all programs works fine. It's when in SAP, and you try to preview any marketing document for the first time only, I get a windows error box stating "The procedure entry point could not be located in the dynamic link library C:\Program Files (x86)\SAP Business Objects\SAP BusinessObjectEnterprise XI 4.0\win32_x86\rasauditingw.dll". Clicking OK on the box allows the document to be previewed, and crystal viewer opens properly. This above note does not reference this issue, or is it relevent to this version of SAP 9.0.

[Former Member · Accepted solution]

After exhausting all SAP known fixes for this issue, which none have worked, I've set the folder permissions for the C:\Program Files (x86)\SAP Business Objects for users and trusted installer with full permissions and the error has gone away. It may be the security settings setup on client site, so that may be an issue. Also, this is a Server 2012 server, so permissions to begin with are sketchy. This issue has been resolved and marking is answered.

[kothandaraman_nagarajan · Accepted solution]

Hi,

Thanks for sharing and feedback.

Regards,

Nagarajan

[Laura_Nest]

Thank you. This worked for me too as I was having the same issue after I had to reinstall on my laptop after resetting to factory settings. I was using the exact same version of software to reinstall so I didn't think getting crw 2013 instead of 2010 was the answer. Appreciate it.