Standard webservice - ITSM

[rodrigo_paisante3]

Hello all.

We are using ITSM as service desk tool.

Actually, we have a need to create some automatics incidents, from another tool.

Please, someone knows if there exist a standard webservice or RFC for ITSM?

Best regards.

[Former Member · Accepted solution]

hello,

please check if this helps

http://wiki.scn.sap.com/wiki/display/SAPITSM/Configuration+and+Administration+of+ITSM#Configurationa...

best regards,

swaan

[rodrigo_paisante3]

I found what we want:

http://esworkplace.sap.com/socoview(bD1lbiZjPTAwMSZkPW1pbg==)/render.asp?packageid=DE0426DD9B0249F19...