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Former Member
Sep 05, 2013 at 07:17 AM

Work item assignment and org. structure

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Hello,

For the work item assignment SAP provides the standard task, and the rules (responsibilities assigned to them):

TS21000273 FI-CA Collections Department

TS21000274 FI-CA Collection Unit

TS21000269 FI-CA Collection Specialist

Which are then assigned to the org structure.

Are this business rules evaluated in a hierarchical manner?

For example, if I have one collection department (TS21000273), 2 collection group (TS21000274), 6 collection sub-groups (TS21000274), and then collection specialists will they be evaluated sequentially? Now my system seems to be evaluating only the rule assigned at the collection specialist standard task.

If the purpose is to build an organizational structure, then it should be possible to first evaluate the rule of the department, then evaluate the rules for the different collection group and sub groups TS21000274 and finally the rules assigned to the agents (collection specialists), right?.

Thanks to all.

Mario