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Solution Manager 7.1 SP 08 ITSM integartion with BMS remedy tool.

Hi Experts,

I recently configured ITSM (incident management) in Solman 7.1 SP08, Now my customer wants me to integrate Solman with BMS remedy tool which is in use now.

Can some one let me know the prerequisites and configuration steps to get this done.

Please share the doc or link for this..

Thanks in advance.

Phaneendra.

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1 Answer

  • Aug 20, 2013 at 04:48 AM

    Hi Phaneendra

    There are 2 ways to do it and as far as I have implemented and aware of :

    It is a bi-directional interface and data flows from both ends

    Option 1

    Use web service framework ....here follow below guide to do a 3 rd party integration of service desk using API

    http://www.service.sap.com/~sapidb//011000358700000973332012D.

    Option 2

    Use the adapter this is SAP certifiedĀ  for more details check below

    http://www.mansystems.com/our-solutions/arslink-for-solution-manager/

    Regards

    Prakhar

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    • Hi Phanendra,

      Yes it is possible via both options but you have to choose based upon customer requirements and availability of resources etc

      You can choose first option but you need to have web services framework knowledge just configuring the spro won't complete the integration. Therefore you need to understand the whole guide I have shared to understand what webservice API  are available to consume and you can then deploy etc.

      hope this clarifies your doubt šŸ˜Š

      Regards

      Prakhar