Crystal report 8.5 in window 7 print icon is not diabled

[Former Member]

Hi,

I'm using crystal report 8.5 and developed the report and invoked with API. In windows7 print icon is not enabled while previewing the report. Only one machine it is enabled and all other machine it is disabled. But same report is working fine in Windows XP. Please help

[former_member183750 · Accepted solution]

Unfortunately, no help available. It needs to be understood that CR 8.5 released before WIn 7 was even in a concept stage. E.g.; CR 8.5 does not support WIN 7...

If you are using the Report Designer Component (RDC) SDK, upgrade to CR XI R2. THis is the last version of CR to ship the RDC. If you are using the Print Engine APIs, you are out of luck as CR 9 was the last version to ship this SDK. And CR 9 does not support WIN 7 either. E.g.; rewrite the app using either CR 2008 .NET SDK, or CRVS 2010 / 2012 .NET SDK.

- Ludek

Senior Support Engineer AGS Product Support, Global Support Center Canada

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[Former Member]

Hi,

We are using 8.5 API to launch the report. I have two WIN7 test machines one which has "special permission" enabled in printer properties. In that machine im able to access printer via PESelectPrinter. Another machine has "special permission" disabled and other permissions like "Print","Manage Printer" and "Manage Documents" enabled. Here the PESelectPrinter doesnot resurn any value either TRUE or FALSE. It's returning only null value. Is any permission issue or do i need to provide any specific rights to printer to access printer via PESelectPrinter API.

[saurabh_pathak]

I don't differ from what Ludek suggested, however if giving permission helps then go for it, if it doesn't you are left with only choice i.e rewriting the application using either CR 2008 .NET SDK, or CRVS 2010 / 2012 .NET SDK.

You can find more about .NET SDKs here

Setting up the Development and Deployment Environments for using the Crystal Reports .NET SDK

~ Saurabh