SAP Sales Cloud Version 2 is a combination of a Salesforce Automation application combined with an enhanced retail execution application in one single stack. It provides a unified platform for managing sales processes, customer interactions and sales performance in one integrated system. SAP Sales Cloud's new release revolutionizes selling by focusing on connected, intelligent, digital-first sales experiences that better unite buyer and seller to improve outcomes.
The potential differences between V1 and V2 cloud are User Interface and User experience, its more use friendly. It has introduced new functionalities to improve sales process such as Advanced Analytics, Integration with other SAP solutions. Such as SAP ERP, SAP CRM and SAP Marketing Cloud, as well as third party applications enabling seamless data exchange and workflow automation across the organization. Omni channel sales strategies by Enabling sales teams to engage with customers across multiple channels delivering consistent and personalized customer experience.
SAP Sales Cloud's innovation platform helps businesses as follows:
- Businesses will gain agility to react quickly across digital channels with a clear understanding of account history, engagement timeline, critical KPIs and relationship intelligence.
- Empowering sellers with prescriptive step-based selling workflows that reinforce positive behavior with intelligent recommendations, real-time data, and gamification.
- Prioritizing deals that most likely to convert and drive performance through digital campaigns with full insights on every seller's action and progress.
Key Capabilities of SAP Sales Cloud Version 2:
Productivity - In terms of productivity the solution offers Server-side integration with Microsoft Outlook and Google Mail
Intelligent Insights - Intelligent Insights are available as part of ML-based lead/deal intelligence, Relationship Intelligent Insights, Customer Insights / KPIs
Modern User Experience - Optimized workspaces, Cloud-native technologies, Elastic based global search, Microservices-based based architecture
New Digital Sales Engagement Platform - nurture leads and complete sales activities, Plan Sales Campaigns with target groups, Outbound calling via Computer Telephony Integration (CTI) / Microsoft Teams, E-mail templates for outbound emails
Forecasting and Pipeline Management- sales managers can keep an eye on forecasting and pipelines by using Forecast Tracker with what-if simulation, Pipeline Manager, Pipeline Flow
Guided Selling Processes- Optimized workspaces for lead-to-opportunity-to-quote processes, Contextual guidance for lead nurturing and opportunity progression based on dynamic playbooks and intelligent signals
Native Mobile Experience- Native mobile app for iOS and Android smartphones, Native functions with widgets, push notifications, call logging, Mobile extensions with fields, mash-ups
Integration- Application Programming Interface (API) based development principles enable better integration with external applications, pre-built master data integration with SAP S/4HANA, Mashup-based UI Integration
Extensibility- In-app admin extensions – fields, layouts, and mashups, Low-Code-No-Code (LCNC) extensions with SAP Build (also known as AppGyver), Complex extensions with SAP Business Technology Platform (BTP) or side-by-side extensions
Collaboration- Sales Cloud Version 2 also offers ways of collaboration by sharing workspaces with Microsoft Teams.
Here are the some of the reference links to explore more about SAP Sales Cloud V2:
SAP Sales Cloud Version 2 Features | SAP Help Portal
Solution Guide for SAP Sales Cloud Version 2 | SAP Help Portal
Getting Familiar with SAP Sales Cloud Version 2
