Following the positive feedback received from last year's Water Track at the 2023 Utilities Conference in Basel, where passionate speakers showcased examples on how data can transform the water sector by tackling challenges such as contamination, leakages detection or the management of limited resources, we are proud to keep the track in the agenda for this year with the aim to consolidate this section for future conference editions and give floor to a selection of exceptional professionals working hard for a world in which water resources are managed in an equitable and sustainable way.
The soul of this track is the inheritance of the Executive Value Network for Water and Waste Water Companies meetings, this is a regular meeting of water companies which takes place in Europe (already five editions) and Latin America (third edition scheduled for May) where participants highlighted common challenges water utilities are facing—water scarcity, augmenting capital expenditures, legislation, aging workforce, inflation in energy prices, and sustainability—along with case studies of how SAP customers are leveraging SAP solutions to address these challenges.
Executive Value Network participants in 2023 meeting at Cartagena de Indias, Colombia, and registration page for the 2024 meeting at Monterrey, Mexico.
Based on this feedback, and conducted by our colleague Ivan Barreto who is the Head of the Industry Advisory Utilities & Public Services for Latin America and ex-employee of Acueducto de Bogotá which serves water and waste water services in the capital of Colombia, the water track will take place on Wednesday, 24th April. It will provide insights into the ways SAP solutions can help organizations confront these challenges: Look forward to significant showcases, a product keynote and a discussion round table among participants which will provide a complete overview on how SAP can can help water companies gain operational efficiencies.
Ivan Barreto conducting a session of the Exectutive Value Network for Water and Waste Water
The Agenda will be focused on cases where SAP solutions can help organizations confront these challenges and its operational benefits, starting with a short a keynote describing the concept architecture by SAP to support water management processes. It serves as a “framework” highlighting ways in which organizations can leverage their software investments to tackle processes such as smart meter data management (“Smart Platform for Water: Vision, Feasibility and Benefits on Daily Operations”). It will be followed by transformation case studies:
- The Power of Smart Metering - Innovations in Alert Handling through Cutting-Edge Technologies and Mass Data Analysis, by Inge Opreel FARYS CIO and responsible of the Smart Water Platform reference project.
- Brief overview of smart metering and the importance of alert handling
- Current challenges and the impact on efficiency and reliability
- Architecture, innovations and real-time analytics for proactive problem-solving
- Use cases
- Utilizing big data analytics (trend identification)
- Leveraging SAP Service Cloud for Enhanced Customer Management: Lessons from Pidpa's Transformation Journey by Anke Geudens, Business Process Manager at Pidpa
- Business Transformation: The strategic context behind Pipda's decision to adopt SAP Service Cloud and the impact on their overall business goals.
- Customer Processes Involved: A deep dive into the specific customer-centric processes that were streamlined and enhanced with SAP Service Cloud.
- Challenges and Opportunities: The key challenges faced during the implementation process and the opportunities that emerged as a result of adopting SAP Service Cloud.
- Change and Learning: Strategies employed to manage change effectively throughout the organization, leveraging e-learning and in-app help mechanisms.
- Business Outcomes and Future Plans: The tangible business outcomes achieved through SAP Service Cloud implementation and the future plans for further innovation and growth.
- Aquafin’s Digital Transformation of Field Operations with SAP FSM by Sharda De Caluwé, Program Manager at Aquafin and Laura Debrock, Senior Manager & Board Member at Delaware
- Spotlight on Aquafin's operational planning division
- Identifying the imperative for digitalization and selection tools
- Navigating the implementation process
- Exploring pitfalls and successes
- Delivering Best in Class Customer Experience at Canal de Isabel II by María González Cano, Comercial Direction Staff at Canal de Isabel II
- This project represents the largest change management initiative in the company's 170-year history. It promises to modernize Canal de Isabel II and equip it to excel in the years to come.:
- Vision: what we are looking for
- Background: what we have had to struggle with
- Solution: what we are working with
- Our decision: SAP
- SWDE’s Customer Field Services Management with SAP FSM – Benefits and Observations by Henri Pecheur, Director of Maintenance Optimisation at Société Wallonne Des Eaux - SWDE
- Setting the context
- Objectives that drove the project's success
- Results, metrics and achievements
- Lessons learned: navigating challenges and solutions
- The road ahead including future prospects and innovations
Take this unique opportunity to connect with your peers, gain insights into industry trends and chart your development plan with the latest technologies of 2024!
Looking forward to seeing you in Seville!
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