In my blog I tend to share my own experiences. As someone who works in the Customer Experience space daily, I have heighted senses and I am analyzing my own private experiences quite a lot. Just recently I had to purchase a new case for my smartphone...
“It is not loyalty when you only have one choice.” This is a quote from Nicholas Odom, he is working with numerous customers in various industries and although he is not working particularly in Utilities he summarized the current state of many Utilit...
This is what my colleague Jürgen Kuhmann, a veteran for Customer Experience in the Utilities Industry, said in his opening words at the annual “SAP Utility Week 2022”. The day on the 26th of January was focused on the market role of “Retailer”. There...
Today I want to share some personal experiences. I work in the CX area all my business life and therefore I developed a sensitivity for all those customer experiences and, I must admit, I am judging companies all the time about their ability to deliv...
It is warm for a day in autumn, the sun is shining and for a few seconds I close my eyes and point my face towards the sun. A great feeling that boosts at least my mood every time I do this. With a bit of a heavy heart, I continue my walk to the offi...
Hey! At that time I had no power at all in my garage, but you are right. Based on my driving patterns that would have been enough, although I would have been anxious back then that I don't have enough range. That has changed since then with more expe...
