scott_hirst
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Employee
Member since ‎05-31-2009

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  • 21 Posts
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Jemena Digitizes Connection Requests to the Grid with SAP Cloud for Customer

05-22-2018
Challenges Getting Connected Jemena Electricity Networks delivers electricity to over 350,000 homes and businesses in North West Melbourne in Victoria Australia. Noel Gallagher, the Sales and Commercial Manager for Jemena Electricity Networks run...

Enhancing the Customer Experience with Machine Learning and SAP Hybris

06-28-2017
At the CX Techfest in Melbourne recently I presented the latest examples of how SAP Hybris is simplifying the way you can improve your customers’ experience with machine learning. There is massive potential to positively impact customer experience...

8 Customer Engagement Takeaways from the SAP International Conference for Utilities

04-24-2017
It has been a few weeks since the SAP International Conference for Utilities in Lisbon. There were lots of highlights for Utilities Customer Engagement. Here are my top 8 takeaways… SAP to Resell Siemens Energy IP SAP Hybris Cloud for Customer...

When the Multichannel Foundation alone is not enough. Taking Customer Experience to the next level with SAP Hybris.

05-31-2016
SAP Multichannel Foundation for Utilities (MCF) has been eagerly embraced around the world with more than 50 Utilities opting for MCF to enable digital self-service. If you are new to MCF you can fill your boots here. Essentially MCF delivers a libra...

“I’m a Utility…Get me Outta Here!” Finding your way through the Customer Engagement Jungle

03-23-2016
Blog Update for 2018 Two years has passed since this blog was originally published and it is due for an update. A summary of key updates include: Key Solution Updates: SAP CRM 7 Utilities industry capabilities are moving into S/4 HANA, this solu...
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