printer issue

[mrshahin]

Hi guys,

We use CR2013 in our company and most users complain that their label printers (Zebra or Toshiba) are missing when trying to print a label. The only solution is to remove the printer and add it again! this will works for sometimes until printers disappear again!!

has anyone else seen this behavior?

[DellSC]

How are you printing? From Crystal 2013 directly or through a program that was written using one of the SDKs?

If it's through another program, which SDK was used - .NET or Java? Which version of the SDK?

Also, what version of Windows is the application running on?

-Dell

[mrshahin]

Hi Dell, Thank you for your reply,

We see this issue when printing directly from CR itself, and also we see this issue on all of our laptops. These laptops have Windows 10 20H2. We also have install CR2016 and still see this issue. installed printer is there but after sometimes is gone and as I menationed the olny thing that works is removing the printer and add it again.

Thanks

[DonWilliams · Accepted solution]

May be time to upgrade to CR 2016 or the latest CR 2020 (64bit).

CR 2013 doesn't know what Windows 10 is so it's likely an issue with Windows that CR 2013 isn't aware of.

Link to download CR 2016(32 bit) or CR 2020.

https://www.sap.com/canada/products/technology-platform/crystal-reports.html

[mrshahin · Accepted solution]

Hi Don,

Thank you for your reply, agree with your suggestion. I have installed the CR2020 on a test laptop to see if that fix the issue.

keep you posted.

Shahin

[DonWilliams]

Great, just be aware CR 2020 is 64 bit so your DB Client/Connection must also be 64 bit....

I don't believe Printers drivers will have platform issues since Windows manages printing and CR simply passes the output to the Print Spooler...

[mrshahin]

Hi Don,

Thanks for your reply,

We always install the printer drivers of the label printers for the first time with the domain Admin account for our users and then users can remove and re-add the printer iff needed with the Amin credential.

When the label printer disappears in CR, we can still access it from the control panel. But I think it's a good idea to check if we can see the printer in notepad or not.

Shahin

[DonWilliams]

Crystal Reports scans the PC's Windows Printer registry keys for the installed printers and DEVMODE structure..

If they are missing it's an issue in Windows itself or your account or resources or permissions.

When installing Printers you must install them under a local Admin account and when asked to select the option to allow all users to have access.

Try right clicking on CR Designers Icon and select Run As Administrator and see if that helps also.

When the printer disappears open NotePad or Word and check if the printer is available from there also.