This is all about the "Preferred Success Round Table Discussion". An excellent chance to engage in this discussion with customers. The discussion delved into #SAPPreferredSuccess, providing deeper insights.
During the event, we engaged in focused conversations with customers, addressing the challenges presented by today's operating conditions in their businesses and how Preferred Success can effectively tackle these challenges. I shared my real-time experience as an ECSP orchestrating Preferred Success to support customers in accelerating their Cloud Adoption, fostering business acceptance of change, and creating efficient business processes through the utilization of SAP’s expertise, resources, tools, content, and personalized roadmap, all tailored by the ECSP.
Insights from the discussion:
1. When is the right time to subscribe Preferred Success?
2. How does it help me during implementation?
Ideally this should be part of your RISE contract.
This helps you get valuable insight into best practices for cutting-edge digital core technology, Readiness Check, Q-Gate, Solution Launch check, Success Checks, Data Migration, Data Reconciliation, Adhoc Advisories, Best Practice advisories in the pre go-live phase.
Customer can track Project status during critical milestones
Multiple Success checks to minimize risk and potential business disruption after solution go-live.
Overall you will get a dedicated support from SAP Preferred Success to ensure the successful implementation and go-live.
3. I am already live on Rise, can I still subscribe Preferred Success?
4. How does it support post implementation?
Yes!
SAP Preferred Success has exclusive success content, resources, and planning methods that are orchestrated through customer success experts. These success resources are aligned throughout your success plan and solution lifecycle to provide proactive, prescriptive best-practice guidance on implementing, adopting, operating, and optimizing your SAP cloud solution(s).
Post Implementation, all the services offered are based on the customer needs and business goals. Your Customer Success Expert will build a personalized roadmap focused on solution adoption, usage, and optimization post go-live to derive value out of your investment in SAP Solution[s].
Below are some of the Post Implementation Services:
- Continuous Clean Core Guidance
- Continuous Application Operations Guidance
- Data Quality Insights
- Solution Planning
- BTP Exploration
- Integration Exploration
- Extensibility Exploration
- UX Exploration
- Analytics Exploration
- Intelligent Technologies Exploration
5. I already have Premium Engagement do I still need Preferred Success?
These are complementary services that SAP offers, each has a very specific focus.
Preferred Success has been introduced to help customers fully realize the value of SAP software using SAP standards and Best Practices. This program is designed to improve adoption, consumption, and enablement.
Preferred Success is a proactive alliance with SAP, this encompasses a spectrum of advantages, including personalized services recommendations, comprehensive release guidance, specialized learning initiatives, and service-level agreements (SLAs) designed to amplify support and many other services all of which aligns with customer's lifecycle.
While PE supports in Business and Process Transformation, in depth hands-on, and covers customization.
6. Is there a limit to the services offered as part of Preferred Success? when does the engagement end?
Preferred Success is a proactive alliance with SAP offering continuous support.
Delivers value during the full lifecycle of customer contract.
Apart from the above discussion, we also discussed, about other PrS offerings like the Learning Hub Licenses: The customer who signs up for preferred success would get 5 user license to learning Hub Solution Edition and in addition to that they would also get live access to the system and the users can also certify themselves.
With my customer who is into manufacturing and selling of drilling machineries, Asset Management was critical topic to them. Since this customer is Preferred Success Customer, I was able to plug in few topics based on their requirement in the area of Asset Management. As you know, Learning Hub has extensive learning content. As their Customer Success Partner, I was able to identify, recommend, map and provide the learning content relevant to them.
Post this, the user had many queries and these queries were addressed by organizing a 1 to 1 session with the SAP Expert.
We also discussed about SLA’s. Enhanced SLA’s that comes with Preferred Success is another key topic. The preferred success customer would get their incidents tagged, which automatically gets flagged and is prioritized. For P2 to P4 you have a 50% faster response time.
Last but not the least is the topic about Latest SAP Innovations.
7. How do you address innovation with Preferred Success?
Of course! In preparation for each cloud release, your customer success expert takes a proactive approach to enabling you on the upcoming changes. With each release, your customer success expert will identify release dates, notes, and important details surrounding new functionality and/or sunsetting functionality within your SAP cloud solution(s) so you can stay up-to-speed on what’s relevant to your business. This approach to release readiness enables you to enhance the usage of your SAP cloud solution(s) and helps to quickly achieve your business objectives.
Example | SAP Preferred Success for RISE with SAP (private Edition) Personalized Mapping
Conclusion:
Preferred Success has much more to what we discussed in our 1 hour of Round Table.
SAP Preferred Success is designed to help you take an advanced step toward the adoption of cloud software in a simpler, faster, safer way. The offering can be an always-there companion to help you work in cloud solutions from SAP and help make you more successful – for example, through increased productivity and more efficient business processes. In a nutshell, it can be your helpful guidance and support model for working in the digital environment.
For more information, please visit the SAP Preferred Success Page
Thank you
Puja K
Enterprise Customer Success Expert @ SAP
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