New to SAP Service and Asset Manager?
We have curated an onboarding experience to ensure a successful deployment of your Field Service Management solution.
Harmonizing content for you
Explore the SAP Service and Asset Manager Onboarding Resource Center our one-stop shop for a hassle-free onboarding experience! It includes informational requirements to access the system, introduces you to support options and other enablement resources which are useful during project implementation.
Start your Onboarding Adventure
Join us by registering to our quarterly SAP Service and Asset Manager Customer Onboarding Webinars so we can start supporting you during your Onboarding Journey!
SAP Service and Asset Manager Onboarding Journey Touchpoints
1st Onboarding session – Welcome and Introduction
The main objectives of this session are to ensure that our Customers understand the System Provisioning process and get familiar with the expected communications from SAP which will allow them to log in to the system. In addition, we also want to ensure that our customers are aware of SAP Field Service Management as a solution (including its entitlements), know what's included with SAP Enterprise Support (including available resources) and how to interact with SAP Support:
The topics which are covered are:
- System Provisioning
- Solution Overview and Entitlements
- SAP Enterprise Support overview and additional resources
- Learn how to access & interact with SAP Support
2nd Onboarding session – Project Readiness
The main objectives of this session are to provide to our customers a high-level knowledge of the SAP Activate Methodology, a deeper knowledge on each SAP Field Service Management capability and guidance considering the implementation accelerators which are available.
The topics which are covered are:
- Key capabilities of SAP Service and Asset Manager
- SAP Activate Methodology
- Identify SAP Enterprise Support portfolio offerings
- SAP Managed Tags:
