Interaction record created if I click on end button crm web ui

[former_member639649]

IF I click on interaction navigation and fill some fields. After that If i click on end button interaction record created. Why this happen. Please provide me solution.

[pooja1509]

Hello, Were you able to fix the issue. We are also facing the same issue of creation of IR on clicking End button. Thanks

[Ronita]

This is the standard behavior and the option to suppress IR creation is not available in SAP S/4 Customer Management. Please refer to note (2846919 - Interaction Center Process Model: Interaction Record, Business Transactions, Communication Process ) for detailed information.

In older versions of CRM , BADI CRM_IC_IARECORD was used to suppress the IR creation on End button. But in SAP S/4 CM , this option is no longer available although the BADI is still available in S/4 CM.

We had a similar requirement , so in order to solve the problem we had uncommented the code that calls the badi in method GET_INTERACTION_RECORD of class CL_ICCMP_CUCOIREC_IMPL. But this solution is not recommended still if that's the requirement then this is the only way to solve the issue.