Proceed to deploy phase disabled in marketing cloud

[former_member201769]

Hi Expert,

We have requested the production system and have got it from sap . As per the on boarding guide , we have to click on proceed to deploy phase to transfer the initial configuration from test to marketing production system . For me this button is coming as disabled in the system . For me set status button and all enabled . I dont have business role access so can't see if any roles is causing the issue . Any suggestions .

Need help urgently .

saurabhkabra2009 kunalkumar.bansal vervinckt.joyca schneidert Any suggestions !!

[guipaulino]

Hello rashmiranjan.behera,

How did you solve this? I have the same problem. All settings have been confirmed but 'run to deploy phase' button is disabled.

BR

Guilherme.

[guipaulino]

Hi rashmiranjan.behera ,

I just realized what the problem was. I set to 'confirmed' only application area 'marketing'.

We need to set everything as confirmed, even those application areas we have not worked with (example: finance, etc).

Now I was able to click button run to deply phase.

schneidert and vervinckt.joyca , I am marking you here just so you can see what the problem was 🙂

[SCHNEIDERT]

Hi rashmiranjan.behera,

I never had that problem.

Usually as Joyca said if the status of the items is confirmed it should work.

Like that:

1. Mark all items

On the upper right side click "Set Status"

Set the Status to "Confirmed"

After that you should be able to click the "Proceed to Run Phase" Button.

Otherwise without any insights to the system I cannot imagine why it doesn't work for you. I think you have to contact SAP Support Team.

BR Tobias

[former_member201769]

Hi vervinckt.joyca

We have just ordered the production system .

https://help.sap.com/viewer/8982c0f28bca4839b563f10df1f8c259/1911.500/en-US/22211e8230cb47b2b83b771b...

As per the standard documentation for the initial transfer it will not ask to create project . Once initial transfer will go then it will ask to create project and at that time time "Proceed to Run phase" button will come .

For us we have to click on the proceed to deploy button first and thats coming disabled . Any idea !!

Regards

Rashmi

[vervinckt_joyca]

Hmm no idea then. Did you set the status of all the configurations marked as "mandatory" to a status like Done / Confirmed (I don't know the exact status name)? Otherwise I think you'll need to ask SAP Support about it.

[KunalBansal]

Hi Rashmi,

Can you share screenshot of what current status showing?

br,

Kunal

[former_member616627]

Hi rashmiranjan.behera ,

Has your problem been resolved? What did you do to solve?

[vervinckt_joyca]

Hi Rashmi,

Did you create a change project on the homepage of "Manage Your Solution" (top right)?

Kr

Joyca

[former_member201769]

Hi vervinckt.joyca

May be business role issue also . Once let me check that . As i am not having the business role access , not able to see anything . Thanks for your reply.

Regards

Rashmi