Placeholders - unable to see the data related to placeholders using templates in Case

[Adrià]

Hi Community,

We had a problem using Placeholders in templates in SAP Service Cloud version 2.

We want to display the name of our contact in a response template. But, when insert the template, contact's name is not display. 

Image 1. HTML code

Image 2. Template configuration in SSCV2

Image 3. Email received by account contact

Thanks! 🙂

#SAPSalesCloudVersion2 #SAPServiceCloudVersion2 #Version2 

[Simon1982]

Hi Adria,

This is working in our tenant. I think you should raise an incident to SAP.

HTML

Received mail:

Template:

KR,

Simon