Blank header appears when validating leave request from the UWL

[Former Member]

Hello,

We are using SAP Portal 7.3 and BP_ERP5MSS 1.51 SP06 according note oss 1618269 with a backend ECC6 EHP5 SPS06.

We are facing the following issue :: "Leave Request Approval screen is poping with blank header".

This issue occurs when launching the task TS21500003 from the UWL of the manager trying to validate a leave request.

See these screenshots,

[http://s14.postimage.org/dponkbsoh/UWL_issue_1.jpg]

[http://s9.postimage.org/7si0vfa7j/UWL_issue_2.jpg]

From NWA and Log traces we can find, but it is not sure it is relevant (due to some other iview not set yet) :

error : "Item with external id :<000000005010> and system id: <SAP_UWL >: Problem in performing action <markAsLaunched>: Unknown action: <markAsLaunched>-"

warning : "com.sap.security.api.NoSuchUserException: The given id " "is not a unique id of a user!"

We tried to follow some recommandations :

- Tx SWFVISU / Task TS21500003

- DYNPARAM = LRF_REQUEST_ID=${item.REQUESTID}

- and from portal : "Universal Worklist - Administration" / "my system alias" / Re-Register

- and clear cache

=> without success.

we tried :

- role : SAP_MANAGER_MSS_NWBC and SAP_ALL

- we assigned this role or this profile at our user test

=> without success.

we find :

- Note 1600953 : Modifications to UWL configuration file in BP MSS Add-On 1.0

=> but we didn't setup this Add-On, so we think this note is not relevant for us.

to investigate :

We have also tried to copy and past the XML indicated in note 1600953 for task TS21500003 and it did not solve the issue. We then came back to our initial XML.

We have configured the SAP_WebDynpro_XSS as indicated but we still face he same issue :

- when trying to open the task in the UWL, a pop up with a blank header opens.

- when using the iview com.sap.pct.erp.mss.leave_request_approval, the system opens directly a leave request without showing the list of requests assigned to the manager.

Find step by step in this word document and the UWL information trace :

http://www.filedropper.com/issueuwl20120217

Thanks in advance for your help,

Regards,

Rodolphe

[Former Member · Accepted solution]

We solved this issue with MSS-ADDON 1.0

The support didn't give us this answer. We close our message due to many delay.

[siddharthrajora]

check the note 1517434

also can you update if you are using standard XML?you can enable support information from UWL admin and verify

>system landscape->system(my system)->Web Application server settings

please check is it pointing to ABAP Server, If yes then change to Java

server then your Leave Approver Application will work.

the system SAP_Webdynrpo_XSS should have maintained the WAS properties

with the port of the portal then it will launched correctly

I request you to use standard leave request task TS21500003 and please

replace the existing visualization parameter DYNPARAM from

WI_ID=${item.externalId} to

LRF_REQUEST_ID=${item.REQUESTID}. This can be done from transaction

SWFVISU.

APPLICATION#HRESS_A_PTARQ_LEAVREQ_APPL

DYNPARAM#LRF_REQUEST_ID=${item.REQUESTID}

[Former Member]

Hi,

thanks for your answer, we still have the issue.

We have tried to change the Web AS setting from ABAP to Java but same error message :

"ressource not found"

and error : "Item with external id :<000000005010> and system id: <SAP_UWL >: Problem in performing action <markAsLaunched>: Unknown action: <markAsLaunched>-"

warning : "com.sap.security.api.NoSuchUserException: The given id " "is not a unique id of a user!"

in the backend :

/nSWFVISU

TASK :TS21500003

DYNPARAM:

LRF_ARQ_MODE=A&LRF_REQUEST_ID=&LRF_SKIP_OVERVIEW_PAGE=X&LRF_WITEM_ID= XML FILE configuration file Universal Worklist Configuration Content : (concerning the Task) <ItemType name="uwl.task.webflow.TS21500003.SAP_UWL" connector="WebFlowConnector" defaultView="DefaultView" defaultAction="launchWebDynPro" executionMode="default"> <ItemTypeCriteria systemId="SAP_UWL" externalType="TS21500003" connector="WebFlowConnector"/> <Actions> <Action name="launchWebDynPro" groupAction="" handler="SAPWebDynproABAPLauncher" returnToDetailViewAllowed="yes" launchInNewWindow="yes" launchNewWindowFeatures="resizable=yes,scrollbars=yes,status=yes,toolbar=no,menubar=no,location=no,directories=no"> <Properties> <Property name="display_order_priority" value="5"/> <Property name="newWindowFeatures" value="resizable=yes,scrollbars=yes,status=yes,toolbar=no,menubar=no,location=no,directories=no"/> <Property name="WebDynproApplication" value="hress_a_ptarq_leavreq_appl"/> <Property name="WebDynproNamespace" value="sap"/> <Property name="openInNewWindow" value="yes"/> <Property name="System" value="SAP_UWL"/> <Property name="DynamicParameter" value="LRF_ARQ_MODE=A&amp;LRF_REQUEST_ID=&amp;LRF_SKIP_OVERVIEW_PAGE=X&amp;LRF_WITEM_ID="/>

</Properties>

<Descriptions default=""/>

</Action>

</Actions>

</ItemType>

Best regards,

Thomas

[Former Member]

Did you try to launch/test the web dynpro hress_a_ptarq_leavreq_app application from SE80? Is it working properly?

If yes, what if you create an iView (or if there is an existing one use that) from the application and test it in portal? Is it working (for this same user who is having the problem)?

Perhaps the problem has nothing to do with UWL after all? The error message: "is not a unique id of a user" could imply that that user has some problem?

Regards,

Karri

[Former Member]

Hi,

the web dynpro hress_a_ptarq_leavreq_app application from SE80 is working as well.

[Former Member]

Hi,

Have you tried to open the request from backend inbox of manager SBWP?

To resolve your issue at the earliest, please post it again in SAP HCM ESS(Employee Self Service) forum.

There are many experts available to guide you, as it is related to HCM ESS.

Cheers,

Raja.D

[Former Member]

Hi Raja,

I'm working with Rodolphe on the same problem. Opening the SPWP through the back-end shows the same tasks as in the portal. When I try to open the tasks (by double-click), it says "The request can't be started from the Business Workplace".

Thanks for you suggestion.

Jacques

[Former Member]

Hi,

Try to rectify the backend error.

I hope because of the above error, you are not able to see the request in portal as well.

Please check this link : [http://forums.sdn.sap.com/thread.jspa?threadID=1469060]

If the mentioned note doesn't suit you, check for any other notes in SAP.

Cheers,

Raja.D

[Former Member]

Hi,

The message that you get from backend business workplace is normal. You are supposed to see that message, since the task cannot be launched from backend. So you can forget this part.

It looks like that the application that is started is an ABAP web dynpro application? (I think that the old Java version was replaced in EHP5). Basically if this is true, you should try to start the application from transaction SE80 and see how it behaves there, and if you are able to launch it correctly from there. You might need to give it a parameter also (the leave request ID or something like that).

Anyway, try to open the application successfully in SE80. If you are able to do it, then you at least now that the problem lies within UWL (or the UWL configuration). If you are not able to launch the application from backend, you might want to ask an ABAPer to take a look why the web dynpro is not showing anything.

Regards,

Karri