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Integration Server B1i problem for dashboards! as soon as login

syed_aleem3
Explorer
0 Kudos

Hi forum,

I have already spent a lot of time on this and still struggling.

As a started, everything works fine on my laptop (Windows 7 professional), I did the following steps:

1. Install 8.8 patch 4 Integration Server

This created the B1i database and B1i user profile.

I made the password of B1i user same as manager password.

B1i has the two licenses it needs - B1iNDIRECT_MSS and B1i

The integration event sender was configured with B1iadmin password and required SAP company added.

2. I upgrade to 8.8 patch 10

I can login from browser to Integration Server and SLD is created for SAP company and it tests OK in both places.

I login to SAP B1 company and the dashboards are enabled through Admin.

The dashboards work through the cockpit. NO PROBLEM on my laptop.

PROBLEM on remote server running 2008 Server

========================================

I repeated exact same thing as above on a remote server.

Everything in step 1 went through OK on remote machine also. I upgraded it to 8.8 patch 10 also. No problem there.

Step 2, I could also enable cockpit and dashboards through Admin panel. That is dashboards enabled, activated through Admin panel. Also, right dashboards configured and attached to Server, Financial and Sales on Cockpit.

I could login to B1i database with manager password and no problem and no error messages.

I could login to integration server on ie browser with B1iadmin and the SLD is created and connects fine.

Problem: As soon as I logon to client (on the same machine as B1 server), I get this error message :

SAP Business One Integration Service authentication failed. Log off from the application; 
then log on and try again. If the problem persists, contact your system administrator.

Click on dashboards does not load the dashboard due to above error (that I get as soon as I login to company using manager id). The error here is "Cannot cannot to SAP Business One Integration Service. Proceed as follows:

1. In the Microsoft "Services" window, ensure that this service has been started.

2. Log off from the application; then log on and try again. "

I have performed above suggested steps and it did not correct the problem.

The same problem occurs even on a different company on the same server and manager id.

I have re-installed also and it did not fix the problem.

Please help. Thank you.

Accepted Solutions (1)

Accepted Solutions (1)

jbrotto
Active Contributor
0 Kudos

Check if the firewall or anti virus is problem as the dashboards are active x controllers.

syed_aleem3
Explorer
0 Kudos

Thanks you for response, I have disabled Firewall and added exceptions to SAP and ie in firewall anyways.

Answers (3)

Answers (3)

Former Member
0 Kudos

Hi,

Please make sure that your firewall and antivirus is off or otherwise please add exceptions to your firewall for SAP.


Close all your SBO clients session. Then go to start-> services.msc on server machine and restart SAP services in following order:

1) SBO SLD Service

2) SBO License Service

3) SBO Integration Service

Now restart gain SBO client and you will not find this issue again.

Thanks

syed_aleem3
Explorer
0 Kudos

For those who are interested, this problem was resolved by SAP support. The actual problem was presence of alias server name. It had to be consisted in B1iServer, common database tables, event generator, and license server (two places). Thanks to all those who responded and SAP.

Former Member
0 Kudos

Hi Syed

then tell me how to access that sap support to resolve this issue

thanks

srikumar

syed_aleem3
Explorer
0 Kudos

Hi Sri,

Oh well, that is simple.You just need to have a customer login id for SAP support. It is also called S-id. You get that number if you/your client has purchased a valid license for SAP Business One and ask your partner to provide you with the customer ID for that license. If you have the S-ID then go to SAP Customer Portal and login. Navigate to support and things like that on the left hand navigation bar. You can open issues to your Partner/SAP from there. They will support you if you have valid maintenance contract.

To get to cutomer protal, simply type in service.sap.com and the left nav bar click on on SAP Business One Customer Portal.

Hope that helps. Good luck.

Former Member
0 Kudos

HI  Syed ,

i too face this problem.please explain briefly

Former Member
0 Kudos

On the client:

CLOSE SAP B1

On the server:

Start menu > Services

look for :

SAP Business One Integration Service (Apache Tomcat 6.0.29 Server - http://tomcat.apache.org/)

STOP the service

RESTART the service

On the client:

OPEN SAP B1