on 02-14-2012 4:57 PM
Hi forum,
I have already spent a lot of time on this and still struggling.
As a started, everything works fine on my laptop (Windows 7 professional), I did the following steps:
1. Install 8.8 patch 4 Integration Server
This created the B1i database and B1i user profile.
I made the password of B1i user same as manager password.
B1i has the two licenses it needs - B1iNDIRECT_MSS and B1i
The integration event sender was configured with B1iadmin password and required SAP company added.
2. I upgrade to 8.8 patch 10
I can login from browser to Integration Server and SLD is created for SAP company and it tests OK in both places.
I login to SAP B1 company and the dashboards are enabled through Admin.
The dashboards work through the cockpit. NO PROBLEM on my laptop.
PROBLEM on remote server running 2008 Server
========================================
I repeated exact same thing as above on a remote server.
Everything in step 1 went through OK on remote machine also. I upgraded it to 8.8 patch 10 also. No problem there.
Step 2, I could also enable cockpit and dashboards through Admin panel. That is dashboards enabled, activated through Admin panel. Also, right dashboards configured and attached to Server, Financial and Sales on Cockpit.
I could login to B1i database with manager password and no problem and no error messages.
I could login to integration server on ie browser with B1iadmin and the SLD is created and connects fine.
Problem: As soon as I logon to client (on the same machine as B1 server), I get this error message :
SAP Business One Integration Service authentication failed. Log off from the application;
then log on and try again. If the problem persists, contact your system administrator.
Click on dashboards does not load the dashboard due to above error (that I get as soon as I login to company using manager id). The error here is "Cannot cannot to SAP Business One Integration Service. Proceed as follows:
1. In the Microsoft "Services" window, ensure that this service has been started.
2. Log off from the application; then log on and try again. "
I have performed above suggested steps and it did not correct the problem.
The same problem occurs even on a different company on the same server and manager id.
I have re-installed also and it did not fix the problem.
Please help. Thank you.
Check if the firewall or anti virus is problem as the dashboards are active x controllers.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi,
Please make sure that your firewall and antivirus is off or otherwise please add exceptions to your firewall for SAP.
Close all your SBO clients session. Then go to start-> services.msc on server machine and restart SAP services in following order:
1) SBO SLD Service
2) SBO License Service
3) SBO Integration Service
Now restart gain SBO client and you will not find this issue again.
Thanks
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
For those who are interested, this problem was resolved by SAP support. The actual problem was presence of alias server name. It had to be consisted in B1iServer, common database tables, event generator, and license server (two places). Thanks to all those who responded and SAP.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Sri,
Oh well, that is simple.You just need to have a customer login id for SAP support. It is also called S-id. You get that number if you/your client has purchased a valid license for SAP Business One and ask your partner to provide you with the customer ID for that license. If you have the S-ID then go to SAP Customer Portal and login. Navigate to support and things like that on the left hand navigation bar. You can open issues to your Partner/SAP from there. They will support you if you have valid maintenance contract.
To get to cutomer protal, simply type in service.sap.com and the left nav bar click on on SAP Business One Customer Portal.
Hope that helps. Good luck.
On the client:
CLOSE SAP B1
On the server:
Start menu > Services
look for :
SAP Business One Integration Service (Apache Tomcat 6.0.29 Server - http://tomcat.apache.org/)
STOP the service
RESTART the service
On the client:
OPEN SAP B1
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
User | Count |
---|---|
89 | |
7 | |
6 | |
3 | |
3 | |
3 | |
3 | |
3 | |
3 | |
3 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.