SAP Support for suppliers on Ariba

[RScheffel]

Hi! I'd like to know how can suppliers on Ariba request support from SAP. Is there any steps I can follow?

[karolduster · Accepted solution]

Hi Ruisa! Thanks for sharing your question. As a supplier on Ariba, the companies can request assistance over the phone or e-mail.  They just need to follow the steps described below.

• Access supplier.ariba.com
• Click on the “?” icon, at the top right corner
• Select “Support”
• Select “Contact us”
• Select “Register on SAP Business Network”
• Select “Something else”
• Select any of the options
• Select “Create a Case”
• Fill the form to request assistance by phone or email.

You can also check the steps described above on the blog post with screenshots or YouTube video Supplier Launchpad: Introducing the New Help Centre - YouTube.

If you need any further guidance, the Customer Interaction Center is also available 24/7 to guide customers through this process. You can find their contact information according to your country here: SAP Support Worldwide Telephone Directory.