SAP ITSM auto assign message processor

[SAPSupport]

Currently Incidents are assigning to support team directly using partner determination procedure (brfplus rules).
But could you help to know, can we directly assign to any specific message processor ?

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[SAPSupport · Accepted solution]

Dear customer,

The support team determination is for support team instead of individual processor, as long as you have defined the BRF+ rules for the determination, it will auto fill the support team based on your configuration.

Below document and KBA for your reference:

KBA: ##2464175

https://help.sap.com/docs/SUPPORT_CONTENT/sm/3518047800.html

Thanks.