SAP Build Work Zone, Advanced Edition mobile app not loading screens

[maartenpeeters]

I downloaded the Work Zone app on my smartphone and linked it with my SAP Build Work Zone, advanced edition. It used to work, but now I am only getting blank screens with an error popping up on top saying:

"Failed to load page. Error Code is 1."

I downloaded the log files and they read the following:

#2023-09-06 17:04:02:627 +0200: ERROR - (Main) - root - LoggerManager.swift.logMessage(_:withLogLevel:) - 102 - [WorkZone:PortalRequest] {<br>#2023-09-06 17:05:08:030 +0200: ERROR - (Main) - root - LoggerManager.swift.logMessage(_:withLogLevel:) - 102 - [WorkZone:getCacheableNavigationUrl] {<br>#2023-09-06 17:05:08:030 +0200: ERROR - (Main) - root - LoggerManager.swift.logMessage(_:withLogLevel:) - 102 - [WorkZone:PortalWebView] Portal response null#2023-09-06 17:05:08:041 +0200: ERROR - (Main) - root - LoggerManager.swift.logMessage(_:withLogLevel:) - 102 - [WorkZone:PortalWebView] extension properties cannot be resolvedPortal response null#2023-09-06 17:05:49:136 +0200: ERROR - (Main) - root - LoggerManager.swift.logMessage(_:withLogLevel:) - 102 - [WorkZone:getCacheableNavigationUrl] {<br>#2023-09-06 17:05:49:136 +0200: ERROR - (Main) - root - LoggerManager.swift.logMessage(_:withLogLevel:) - 102 - [WorkZone:PortalWebView] Portal response null#2023-09-06 17:05:49:140 +0200: ERROR - (Main) - root - LoggerManager.swift.logMessage(_:withLogLevel:) - 102 - [WorkZone:PortalWebView] extension properties cannot be resolvedPortal response null#2023-09-07 10:30:23:729 +0200: ERROR - (Main) - root - LoggerManager.swift.logMessage(_:withLogLevel:) - 102 - [WorkZone:getCacheableNavigationUrl] {<br>#2023-09-07 10:30:23:729 +0200: ERROR - (Main) - root - LoggerManager.swift.logMessage(_:withLogLevel:) - 102 - [WorkZone:PortalWebView] Portal response null#2023-09-07 10:30:23:732 +0200: ERROR - (Main) - root - LoggerManager.swift.logMessage(_:withLogLevel:) - 102 - [WorkZone:PortalWebView] extension properties cannot be resolvedPortal response null#2023-09-07 10:30:53:396 +0200: ERROR - (Main) - root - LoggerManager.swift.logMessage(_:withLogLevel:) - 102 - [WorkZone:getCacheableNavigationUrl] {<br>#2023-09-07 10:30:53:396 +0200: ERROR - (Main) - root - LoggerManager.swift.logMessage(_:withLogLevel:) - 102 - [WorkZone:PortalWebView] Portal response null#2023-09-07 10:30:53:400 +0200: ERROR - (Main) - root - LoggerManager.swift.logMessage(_:withLogLevel:) - 102 - [WorkZone:PortalWebView] extension properties cannot be resolvedPortal response null#2023-09-07 10:33:04:809 +0200: ERROR - (Main) - root - LoggerManager.swift.logMessage(_:withLogLevel:) - 102 - [WorkZone:getCacheableNavigationUrl] {<br>#2023-09-07 10:33:04:809 +0200: ERROR - (Main) - root - LoggerManager.swift.logMessage(_:withLogLevel:) - 102 - [WorkZone:PortalWebView] Portal response null#2023-09-07 10:33:04:814 +0200: ERROR - (Main) - root - LoggerManager.swift.logMessage(_:withLogLevel:) - 102 - [WorkZone:PortalWebView] extension properties cannot be resolvedPortal response null

What could be wrong here?

How can I resolve this?

[vadicherla]

Hi Experts,

UI styles are not loading in SAP Build work zone advanced edition iPhone mobile app. Please find the screenshot for your reference and it is working fine in mobile browser and desktop. Kindly let me know if anything is missing,

 

[wayne-tian]

Dear customer,

Will this issue occur again? If so, you can create a ticket for SAP support. We will resolve your issue as soon as possible. Thanks.

BRs,

Wayne

[vishalakshmi]

Hello Maarten,

1. update the app to the latest version from your device's app store.
2. Try clearing the app's cache and data (settings may vary depending on your mobile device's operating system). After clearing the cache, restart the app.
3. Try uninstalling and then reinstalling the SAP Build Work Zone app.

Thanks,

Lakshmi.