SAP Cloud Connector Portal is not Opening after Updating JVM

[former_member185327]

Hello Experts,

I am performing SAP Cloud Connector Upgrade along with latest JVM 8.1 Patch.

Cloud Connector Upgrade got fine.

However after updating the sapjvm_8 I am not able to launch the SAP Cloud Connector Portal.

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Here are the steps that I have done.

1. Set the environment variable JAVA_HOME pointing to the sapjvm_8 folder

2. Stopped the cloud connector by executing as root user systemctl stop scc_daemon

3. Already had a soft link created sapjvm_8 pointed to the previous version sap jvm directory with patch 62

4. Deleted the soft link and recreated the soft link in the same location as root user. Also checked that the jvm directory has the ownership sidadm|sapsys and permission is set to 775

5. As Root user went to the location /usr/local/sbin and then edited the file RCSCC.daemon and modified the parameter java_exe = Path of the latest extracted "sapjvm8/bin/java"

6. Then executed the command as root user
/opt/sap/scc/daemon.sh reinstallSystemd

( It uninstalled and Installed the daemon.sh)

7 Then as root executed systemctl start scc_daemon

Even after that when trying to open the Cloud Connector the page is not loading and getting timed out saying the page took too long to respond.

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Please let me know if anyone has any suggestions.
Appreciate any suggestions

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Thanks and Regards
Anurag
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[AntalP · Accepted solution]

Hi Anurag,

Could you try to follow the documentation regarding SAPJVM installation and upgrade:

1. download the RPM from https://tools.hana.ondemand.com/#cloud

2. install it with rpm package manager tool:

rpm -i sapjvm-<version>-linux-<platform>.rpm

https://help.sap.com/viewer/cca91383641e40ffbe03bdc78f00f681/Cloud/en-US/f069840fa34c4196a5858be33a2...

Prerequisites

3. follow the steps from the documentation to use this JVM it with cloud connector

https://help.sap.com/viewer/cca91383641e40ffbe03bdc78f00f681/Cloud/en-US/0eb9851c41914d379feb138bf80... Linux OS

Best regards,

Antal

[former_member185327 · Accepted solution]

Thanks Antal,

I already did that and able to got rid of this JVM thing. However I also had to uninstall and re-install the SAP Cloud Connector 2.13.2.

Now unfortunately even though I am able to login to Cloud Connector all the subaccounts details, Certificate details all gone!
I did not realized it that instead of upgrading I had to re-install the SAP Cloud Connector to fix the issue.

Now I am wondering how to get all the configs back.
I do have file system backup taken by storage admin team and still with them.

Also what precautions (files and folders of SCC) we can keep handy so that we can get the configs back in case of similar scenario?

Appreciate your response.

Thanks and Regards
Anurag Das