KPI Modeler - Cannot load tile

[Former Member]

Dear All,

We are unable to get the KPI Modeler tiles(Cannot Load tile error).

Our landscape has

1. Front end server [Attached details]

2. Back end server - DB as HANA [Attached details]

3. HANA system (1511 SP02)

Have configured fiori analytic apps and able to access some of the apps with out any issue. Also the webdispatcher is configured, but I assume the entries are of the concern(Attached is the file).

The error when we inspect the element is as below

2017-01-21 21:50:36.132700 Failed to load tile: Error (404, Not found) in OData response for GET "/sap/hba/r/sb/core/odata/modeler/SMART_BUSINESS.xsodata;o=HANA/Catalogs('HANA_CATALOG_MODELER')/Chips?$filter=id%20eq%20'SAP_SB_MODELER_ASSOCIATION'%20or%20id%20eq%20'SAP_SB_MODELER_AUTHORIZATION'%20or%20id%20eq%20'SAP_SB_MODELER_CONFIGURE_DRILLDOWN'%20or%20id%20eq%20'SAP_SB_MODELER_CONFIGURE_MIGRATION_TOOL'%20or%20id%20eq%20'SAP_SB_MODELER_CONFIGURE_TILE'%20or%20id%20eq%20'SAP_SB_MODELER_WORKSPACE'%20or%20id%20eq%20'SAP_SB_MODELER_CREATE_KPI'%20or%20id%20eq%20'SAP_SB_MODELER_CREATE_EVALUATION'":

HTTP request failed - sap.ui2.srvc.ChipInstance({oChip:sap.ui2.srvc.Chip({sChipUrl:""}),bFullscreen:false}) sap.ushell_abap.adapters.abap.LaunchPageAdapter core-min-0.js (92,9196) Request URL: https://<FIORI_FRONTEND_SERVER>:8100/sap/hba/r/sb/core/odata/modeler/SMART_BUSINESS.xsodata;o=HANA/Catalogs('HANA_CATALOG_MODELER')/Chips?$filter=id%20eq%20'SAP_SB_MODELER_ASSOCIATION'%20or%20id%20eq%20'SAP_SB_MODELER_AUTHORIZATION'%20or%20id%20eq%20'SAP_SB_MODELER_CONFIGURE_DRILLDOWN'%20or%20id%20eq%20'SAP_SB_MODELER_CONFIGURE_MIGRATION_TOOL'%20or%20id%20eq%20'SAP_SB_MODELER_CONFIGURE_TILE'%20or%20id%20eq%20'SAP_SB_MODELER_WORKSPACE'%20or%20id%20eq%20'SAP_SB_MODELER_CREATE_KPI'%20or%20id%20eq%20'SAP_SB_MODELER_CREATE_EVALUATION'

When we replace the host name and port from the above link, it fetches the data without any issue. https://<FIORI_FRONTEND_SERVER>:8100/sap/hba/r/sb/core/odata/modeler/SMART_BUSINESS.xsodata - Does not fetch (some issue with the Webdisptcher entries)

https://<HANA_SYSTEM>:4303/sap/hba/r/sb/core/odata/modeler/SMART_BUSINESS.xsodata - Fetches the data with out any issue.

Roles specific to KPI modeler are assigned in the the backend and as well as in HANA system.(Attached the screenshot of the same).

I am all out of ideas, your expert opinion would be of great help to resolve this 🙂

Thanks,

kpi-modeler-error.gif

kpi-design-working-tiles.png

hana-roles-and-products.png

frontend-components.png

backend-components.png

[Nirojan]

KPI Troubleshooting:

Cannot load tile error.

Try to empty cache and hard reload

Follow sap note 2319491 – How to clean up the cache after applying changes that affect SAP Fiori apps – SAP for Me

No data displayed on tile.

Try to empty cache and hard reload.

Follow sap note 2319491 – How to clean up the cache after applying changes that affect SAP Fiori apps – SAP for Me

Failed to load UI5 component for navigation intent error on click of tile.

Follow sap note 3053824 – Transported KPI tile throws error: App could not be opened because the SAP UI5 component of the application could not be loaded. Failed to load UI5 component for navigation intent – SAP for Me

Follow sap note 2798771 – KPI Tile throws error in browser console : Failed to load UI5 component for navigation intent after transport/client copy – SAP for Me

If tile works in one client but throws error in another client, check if app variants are transported successfully or not.

Follow sap note 2798755 – KPI App Variants are missing in Transport Request – SAP for Me

Follow sap note 3235192 – App Variants works in one client but doesn’t work in another client – SAP for Me

Failed to initialize error on click of tile.

Empty cache and hard reload.

Follow sap note 3193052 – “Failed to Initialize” in Smart Business applications in Fiori – SAP for Me

All steps to clear cache

Then activated the service on which KPI is built on and load its metadata.

On click of tile, facing navigation intent error, and in console it shows Annotation file not found.

Follow sap note 2525434 – Vocabulary Annotation File not found on SAP GW Server – SAP for Me

Follow sap note 2826598 – How to resolve Vocabulary Annotation File ‘xxxxxx’ version ‘0001’ not found? – SAP for Me

If KPI tile hangs during loading

Follow sap note 2713719 – Smart Business KPI Tile is hanging during loading – SAP for Me

Other important sap notes:

2816727 – Failed to load UI5 component for navigation intent – Display Line Item Entry – SAP for Me