Create ticket for all the unassociated email in C4C

[former_member15983]

Hi SDK Experts,

Need help on addressing this issue

Requirement:

When an Unassociated e-mails created in C4C system, we want to convert that email to ticket Via SDK, instead of manually exectuing the action - Convert to Ticket.I found that there is a standard method CreateWithReference in the ServiceRequest BO and tried to execute the below function at before save event of Activity BO.

var ticket = ServiceRequest.CreateWithReference(email,"SRRQ");

but i get an error "Access of member 'CreateWithReference' in a cross-deployment unit is not possible."

This is a show stopper for our project to go live.

Any inputs will be helpful, Please help!!

I want to tag

[former_member15983]

Hi Gayatri

Though we maintain the default account, we see that email is going to Unassociated email and not to the default account. We have raised this with SAP , meanwhile we are trying to address the issue using SDK.

Thanks,

Prem.

[tushargoel519]

Hi Prem Muthuswamy,

Can you please help me in the scenario you had mentioned , I also need some lights on this as the same requirement becomes show stopper for the project am working on.

Thanks,

Tushar Goel