Opentext VIM Fiori: Enter Cost Assignment inconsistent data error message

[former_member709406]

Hello,

When we open the VIM 7.5 SP11 « Enter Cost Assignment » Fiori app, the following error message appears:
"The application is unable to proceed because the received data for view ot.approve.requests03.view.item.History is inconsistent. To continue processing, close the browser window and restart the application".

Does anyone have an idea how to fix this ?

If we click on the « Download Support Info » button that appears below the error message we see :

"View Name: ot.approve.requests03.view.item.History","OData Service Path: /Objects(SAP__Origin='ECC',deviceType='DESKTOP',nodeId='PS37_VIM_ECO_INV',webId='blablabla',wobjType='PS37_PRC_VIM_ECO',itemPerspectiveId='PS32_VIM_EXPERT_CODING')/ObjectTimelines?$top=30&$skip=0"],"relaxFailureWhitelist":[]}

Furthermore, the Confirm and Decline buttons are not reacting.
The invoice data (invoice amount, vendor etc) do appear on the screen. The data we see in VIM analytics looks correct.

We have the same issue with the VIM Fiori Approval tile.

Versions we are using:

-EHP8 for SAP ERP6.0 (SAP database is on Hana but we are not on S/4)

-SAP Basis 750 SP0017

-OTEX VIM 750 SP0011

-VIM 7.5 SP11

-UI5 version 1.71.4

-BC UI version 16.3.4.1

-Opentext Business Center Base version 0700_004 SP0005

-Opentext Business Center Foundation version 0700_004 SP0005

-Opentext Business Center Inbound version 0700_004 SP0005

-Opentext VIM OData Services and Fiori so 0700_005 SP0002

-Opentext Business Center Web services 0740_004 SP0004

Browser used:

Firefox 82.0.1 (32 bit)

Same issue on Chrome 86.0.4240

Any help or idea would be very much appreciated !

Thanks and regards,
Michael

[former_member709406]

Hello,
We were finally able to fix the issue with the help of Opentext. We had to do two things.

Firstly, Opentext asked us to specify ‘OTBCWUI_BACKEND’ in the following transactions:

a. Transaction /IWFND/ROUTING or SPRO, click on "Manage SAP System Aliases"

b. ZPS33_DATA_SRV

In both transactions there is a "System Aliases" box on the bottom right, where we had to put ‘OTBCWUI_BACKEND’ under "System Alias"

This step was not sufficient to fix the issue but maybe it contributed to solving it (we don't think it was necessary but anyway Opentext asked us to do it...).

Secondly, Opentext asked us to install the SAP Note: 2864440

The feedback from Opentext was “ …There seems to be a bug in SAP component SAP_GWFND. Could you please SAP Note 2864440 - Batch-processing for mdc might return not the complete data? ”

This note appears to modify several methods and attributes in the class /IWFND/CL_MGW_BATCH_HELPER.

After carrying out this second step it solved the problem, so we think it was really this step that was really the solution. Hope this will be helpful.

If you found another solution please share it, as this seems to be an issue that several customers are having and Opentext is not sharing the solution upfront which is a pity. I have seen this same issue on the Opentext Knowledge Center but Opentext has left it unanswered.

For more questions on this you can post here or email me on sapmichaelp@gmail.com

BR

[former_member709406]

Hi Krzysztof,
I don't have a solution yet. We have a ticket opened with SAP/Opentext about this but no response so far. I'll let you know when it is resolved.
BR

[archana_tibrewala]

Hello,

We are having the same issue. Did you receive a solution to this?

Regards,

Archana

[strakowskik]

HI,

I have the same issue, without resolution and any idea what happened.

Have you got resolution or helpful hint to resolve this issue?