Installing SAP BusinessObjects 4.3 sp4

[keithfisherdsc]

Hi there,

I and a colleague have tried to install SAP BusinessObjects 4.3 SP4 on new servers 3 times now, and each time the install fails - no SIA is created.

Tomcat is installed and runs ok, the SQL Anywhere databases for CMS and Audit are created and seemingly populated but the system does not run. Trying to create a new SIA node manually does not work either.

Has anyone else experienced these issues? If anyone else is interested I will paste the error log from the install to the replies.

thanks

Keith

[graham_farr2 · Accepted solution]

Hello,

There is a new dependency on Visual Studio C++ 2015-2022 runtime in 4.3 SP04.

It's documented in the following KBA:
3414166 - New dependency on Microsoft Visual C++ 2015-2022 Redistributable (x64) - SAP BusinessObjects BI Platform 4.3 SP04 on Windows

If this is a new installation, then I'd recommend installing the dependency, uninstalling 4.3 SP04, and then re-installing it.

Thank you,
Graham

[graham_farr2 · Accepted solution]

Correction - it's the Visual C++ 2015-2022 Redistributable. Which can be downloaded from the microsoft website here:
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio...

[keithfisherdsc · Accepted solution]

thanks Graham, I'll try installing the C++ update and running the installer again.

would be great if the dependency checker in the install routine prevented install unless it was there - if that's what the problem is 😉

I'll update the thread with what I find out

[graham_farr2 · Accepted solution]

Hi Keith,

The plan (subject to change without prior notification here if testing doesn't go well) is that we will package that dependency directly within the installer from 4.3 SP04 Patch 100

Thanks,
Graham

[keithfisherdsc · Accepted solution]

installing the dependency and then re-installing sp4 has worked, thanks Graham

[keithfisherdsc]

I have run the install as a local admin, Windows Defender was running but that has been running during previous SP installs and all was fine, I'll try again with it and UAC switched to windows only mode.

[keithfisherdsc]

here are the install log errors:

Errors/Warnings found during the installation are as follows

10:31:21.245 Error: No value or default for argument: File

10:31:21.292 Error: Attempt to read non-context argument: File

10:31:21.292 Error: can not remove the read only status

10:31:21.323 Error: ReplaceFileVariables: error reading from '.tmp' writing to '', aborting..

10:31:21.339 Error: unmarshalSizet: curPos past end of string

10:31:21.355 Error: Serialization error. Expecting at least 1 arg(s). Got 0.

10:31:21.355 Error: Poco Exception: Software caused connection abort

10:31:21.355 Error: *** Action result: unknown.

10:55:43.318 Error: unmarshalSizet: curPos past end of string

10:55:43.318 Error: Serialization error. Expecting at least 1 arg(s). Got 0.

10:55:43.334 Error: Poco Exception: Software caused connection abort

10:55:43.334 Error: *** Action result: unknown.

10:55:58.178 ERROR: Could not reach CMS 'SVR-BOBJ4:6400'. The CMS on machine 'SVR-BOBJ4' was stopped due to critical errors.

*#*_*FWM 20032|ERROR: Could not reach CMS 'SVR-BOBJ4:6400'. The CMS on machine 'SVR-BOBJ4' was stopped due to critical errors.

(FWM 20032)|ERROR: Could not reach CMS 'SVR-BOBJ4:6400'. The CMS on machine 'SVR-BOBJ4' was stopped due to critical errors.

10:56:04.428 ERROR: Could not reach CMS 'SVR-BOBJ4:6400'. The CMS on machine 'SVR-BOBJ4' was stopped due to a critical error. (FWM 20031)

*#*_*FWM 20031|ERROR: Could not reach CMS 'SVR-BOBJ4:6400'. The CMS on machine 'SVR-BOBJ4' was stopped due to a critical error. (FWM 20031)|ERROR: Could not reach CMS 'SVR-BOBJ4:6400'. The CMS on machine 'SVR-BOBJ4' was stopped due to a critical error. (FWM 20031)*_*#*

ERROR: An unexpected internal error occurred. AddNode - No suitable enterprise nodes could be found (FWM 23066)

12:26:05.558 Error: unmarshalSizet: curPos past end of string

12:26:05.558 Error: Serialization error. Expecting at least 1 arg(s). Got 0.

12:26:05.558 Error: Poco Exception: Software caused connection abort

12:26:05.574 Error: *** Action result: unknown.

12:37:57.386 err: Mon Dec 18 12:37:57 GMT 2023 Error: Logon( Administrator, SVR-BOBJ44:6400, secEnterprise) failed

For Common Install errors, refer Guided Answers :-

How to find TOP Knowledge Base Articles(KBAs) in SAP BI Platform (https://ga.support.sap.com/dtp/viewer/#/tree/1851/actions/23941)

Or Contact system administrator

[joda_sap]

Hard to tell without error logs. Do you see any errors in the Windows event log?Some basic checks:

• Is your virusscanner disabled during the installation?
• Iis UAC disabled?
• Did you install as local admin?

[Niki_Alexiev]

SAP BusinessObjects 4.3 sp4 turned out to be complete rubbish. I did a clean install according to SAP instructions, updated to Patch 300 and there is no solution to the error: "Failed to commit objects to server : Undefined Info Store error The server supplied the following details: Unknown internal error encountered." If anyone can help!