How to receive system notifications from SAP via Email?

[jknoeckl]

Hello experts,

We would like other users (besides the system owner) to receive the emails sent by SAP regarding unscheduled maintenance or malfunctions. For this purpose we have made the following settings in SAC. The OSS 2869645 - How do you receive system notifications in SAP Analytics Cloud (SAC)? explains this.

Unfortunately, only the user 'System Owner' still receives mails from SAP and the other users do not. What needs to be done so that the other users receive the mails from SAP?

Note: All necessary fields (such as email address) are filled correctly.

Many THANKS and best regards

Joachim K.

Users do not get Emails like this - only system owner gets Emails from SAP

users are selected in yellow marked area (in SAC Admin area - notifications)

Users have correct roles and correct email adresses

in users profie 'system notifications' are marked

[aayushsinha]

Hello knoeckl,

Take help from KBA - 2869645 - How do you receive system notifications in SAP Analytics Cloud (SAC)?

To receive system notifications in SAC there are two requirements:

1. Under the user profile, they must have made the option System Notifications checked under the Email Notifications section.
2. They must be either an Admin, the system owner, or in the list under System -> Administration-> Notifications.

• If either condition is not met, then the user will not receive System Notifications.
• Note the maximum number of recipients to system event notification emails list is 15.

Regards,

Aayush Sinha.

[jknoeckl]

Hello Aayush Sinha,

We have ensured both the requirements as per OSS. We have one system owner user (who receives the emails from SAP) and want to send the notifications to 4 other SAC admins. See my screenshots which show this.

I have now additionally added our two SAC Tenants to my S-User at https://launchpad.support.sap.com/#csns 'Cloud System Notification Subscriptions' (all types of notifications). I hope that it will work then.
The other 3 SAC users who should receive the emails also have an S-User, so (if this is the solution) they should also get the notifications about this.

Many greetings
Joachim K.