How do I change the e-mail address in SAP for Me?

[dapppez]

I have two S-Users assigned to my universal ID.

As the company e-mail changed, I would like to adapt it in the respective S-Users (on Universal ID level the change was possible).

However, as can be seen on the screenshot attached, in the sections where adataptations are necessary, I am not able to select a pencil to open change mode.

I reached out to the administrator of one of the S-users, and on their end the notification is shown, that only the S-user itself can change the information.

I feel stuck. How can the change be done?

[mamartins · Accepted solution]

To change the S-USER email address, you need to access the SAP for Me portal where that S-USER belongs to (with an user with USER ADMINISTRATION role) and make the change.

Then you go to the Universal ID portal and search for S-USERS associated to the new email address.

[dapppez · Accepted solution]

Thank you. I was not aware of the two steps. I will walk the customer administrator through these steps.

[dapppez · Accepted solution]

In general this seems to be the way to process the adjustmen.

[dapppez · Accepted solution]

In general this seems to be the way to process the adjustment. I did find out that there is a technical problem currently, that requires a ticket to SAP for an email-change of an S-user that is connected to a UID.

[dapppez · Accepted solution]

Corresponding note (in case someone has the same issue): https://me.sap.com/notes/0003435694