Connect to SAP Portal with wrong URL

[former_member719558]

Hello,

we have configured our SAP to get SAP notes via HTTP but have now a strange problem. In the SM59 the connection SAP-SUPPORT_PORTAL is correct filled with the URL apps.support.sap.com but every connection that is established by the SAP system to the SAP support portal has got this address in it: techapps.support.sap.com.

In dev_icm you we can see this:

[Thr 140587777550080] Tue Dec 15 09:15:52:467 2020
[Thr 140587777550080] *** WARNING => Connect to techapps.support.sap.com:443 failed: NIEHOST_UNKNOWN(-2) {0008608e} {root-id=005056AF9BB51EEB8FD5B7C56399664B} [icxxconn.c 2712]
[Thr 140587777550080] BATCH T40_U12949_M0, 010, SOLMAN_BTC, , time=09:15:51, W70, program=REPORT_REFRESH_STEP_NOTE, low priority, memory=0, tasks=1, appl info=, tcode=
[Thr 140587777550080] role: Client, protocol: HTTPS

We have searched every place in SAP configuration but can't find the place where this is configured.

[ErvinSzolke]

Dear Andreas,

please note that I have added some further tags for better searchability and findability.
Here you find all possible tags availble: https://answers.sap.com/tags.html

Best Regards,
Ervin (moderator)

[former_member719558]

Hello Dolores,

strange but true! 🙂

Thanks for the information. It`s working again.

Regards,

Andreas

[DoloresCorrea]

Hello Andreas,

Please retest the issue now, there was a temporally issue in the SAP Backbone.

Best regards,

Dolores