Blank screen when editing skills actions

[former_member738437]

Hi team,

I'm facing a severe issue on my bot that prevents me from editing some skills.

When going under "Build" tab, I clic on an action to edit it. I then go under the "Actions" tab (all the others seem to be ok) but it renders a blank screen. I can find a couple of JS errors in my browser's console (I'm using Firefox 82.0.3 64bits) that say "n.subtitle is undefined" and "Uncaught TypeError: n.subtitle is undefined".

Any help would be highly appreciated!

Thanks!

[GabiBuchner]

Hi Thierry,

did you test your dialogue already? Click "Chat Preview" and then "Open Debug Panel" in the upper right corner of the chat window. Then trigger the skill concerned in the chat window by entering the respective expressions. The debug panel and the chat window are shown side by side. So this might help you to locate the error in your skill.

HTH, best, Gabi

[JonasB]

Hi Thierry,

could you please open a private window in Firefox and try to access the Actions tab of your skill there?

Does this issue also occur when you're creating a new skill and navigating to its Actions tab or only for one specific skill?

I cannot reproduce the issue in Firefox, so would assume it's either a caching issue or specific to your skill for some reason.

Regards
Jonas

[former_member129184]

For me clearing the cache solved this (Chrome) issue.

[former_member738437]

Thank you very much for your help.

gabriele.buchner : I've tried it and the chat preview worked fine, and the debug panel didn't show anything suspect unfortunately.

jonas.brand : Private window in Firefox behaved the same. Will try on a newly created skill and tell you how it went.

Thanks again

[former_member738437]

After another round of investigations, it looks like the page does not load because of a JS error that says :

TypeError: n.subtitle is undefined
>https://cai.tools.sap/dist/14.002435b7a54f9d22dbf0.js:7
>...

So I started re-creating the same intent to replace the non-working one, and I figured there were typed aswers with a subtitle field (such as cards)...- Were there any (even old) updates that might have added such fields without handling the fact they may be missing?- Is there a place where I can see and edit all contents so I can add the missing info that prevents me from accessing and editing them?It would indeed be very helpful since my chatbot contains many intents which answers can no longer be edited, and it provides outdated information...Thank you,Best