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BI Platform - Identify root cause issue
alfons_gonzalez
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on 11-25-2020 9:54 AM
Hi,
We are reviewing the Tomcat logs (stderrr.log) of our SAP BO Web Tier (Tomcat) -4.2 SP7 Patch 5 -Windows 2016-and we have found many entries such below one
How we can identify which action/process is causing below java expection on the tomcat? Which would be the forensic method to be followed ro identify the root cause of such an error?
Regards,
Alfons
com.businessobjects.sdk.core.CoreException
at com.businessobjects.sdk.core.server.internal.InstanceServer.destroy(InstanceServer.java:139)
at com.businessobjects.sdk.core.server.internal.InstanceServerServiceImpl.destroyServer(InstanceServerServiceImpl.java:146)
at com.businessobjects.rebean.wi.impl.services.DocumentInstanceManagementServiceImpl.closeDocument(DocumentInstanceManagementServiceImpl.java:314)
at com.businessobjects.adv_ivcdzview.InstanceManager.closeInstance(Unknown Source)
at org.apache.jsp.webiDHTML.viewer.incRaylightDetach_jsp._jspService(incRaylightDetach_jsp.java:100)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:388)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
at org.eclipse.equinox.jsp.jasper.JspServlet.service(JspServlet.java:121)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
at com.businessobjects.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:110)
at com.businessobjects.http.servlet.internal.ServletLastFilterChainElement.service(ServletLastFilterChainElement.java:30)
at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:46)
at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.serviceHelper(BundlePathAwareServiceHandler.java:235)
at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.service(BundlePathAwareServiceHandler.java:197)
at com.businessobjects.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:248)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:275)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:728)
at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:591)
at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:527)
at com.businessobjects.http.servlet.internal.servlet.RequestDispatcherAdaptor.include(RequestDispatcherAdaptor.java:38)
at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:968)
at org.apache.jsp.webiDHTML.viewer.processClose_jsp._jspService(processClose_jsp.java:319)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
.....at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
at com.businessobjects.bip.core.web.supportabilty.TraceLogScopeFilter.doFilter(TraceLogScopeFilter.java:41)
at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
at com.businessobjects.sdk.actionfilter.WorkflowFilter.doFilter(WorkflowFilter.java:47)
at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
at com.businessobjects.bip.core.web.appcontext.RequestInitFilter.doFilter(RequestInitFilter.java:26)
at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.serviceHelper(BundlePathAwareServiceHandler.java:235)
at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.service(BundlePathAwareServiceHandler.java:197)
....
at com.businessobjects.http.HttpMethodValidatorFilter.doFilter(HttpMethodValidatorFilter.java:43)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330)
at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:118)
at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:84)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:113)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
at org.springframework.security.web.session.SessionManagementFilter.doFilter(SessionManagementFilter.java:103)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
at org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:113)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
at org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:54)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
at org.springframework.security.web.savedrequest.RequestCacheAwareFilter.doFilter(RequestCacheAwareFilter.java:45)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:186)
at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:166)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:87)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
at org.springframework.security.saml.metadata.MetadataGeneratorFilter.doFilter(MetadataGeneratorFilter.java:87)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:192)
at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:160)
at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)
at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:259)
at com.businessobjects.saml.CustomSAMLDelegatingFilterProxy.doFilter(CustomSAMLDelegatingFilterProxy.java:60)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:198)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:493)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:140)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:342)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:800)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:800)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1471)
.....
at com.businessobjects.rebean.wi.impl.services.DocumentInstanceManagementServiceImpl.closeDocument(DocumentInstanceManagementServiceImpl.java:314)
at com.businessobjects.adv_ivcdzview.InstanceManager.closeInstance(Unknown Source)
at org.apache.jsp.webiDHTML.viewer.incRaylightDetach_jsp._jspService(incRaylightDetach_jsp.java:100)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:388)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
at org.eclipse.equinox.jsp.jasper.JspServlet.service(JspServlet.java:121)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
at com.businessobjects.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:110)
at com.businessobjects.http.servlet.internal.ServletLastFilterChainElement.service(ServletLastFilterChainElement.java:30)
at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:46)
at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.serviceHelper(BundlePathAwareServiceHandler.java:235)
at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.service(BundlePathAwareServiceHandler.java:197)
at com.businessobjects.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:248)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:275)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:728)
at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:591)
at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:527)
at com.businessobjects.http.servlet.internal.servlet.RequestDispatcherAdaptor.include(RequestDispatcherAdaptor.java:38)
at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:968)
at org.apache.jsp.webiDHTML.viewer.processClose_jsp._jspService(processClose_jsp.java:319)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:388)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
at org.eclipse.equinox.jsp.jasper.JspServlet.service(JspServlet.java:121)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
at com.businessobjects.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:110)
at com.businessobjects.http.servlet.internal.ServletLastFilterChainElement.service(ServletLastFilterChainElement.java:30)
at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:46)
at com.businessobjects.adv_ivcdzview.BOETrustValidateWebiFilter.doFilter(Unknown Source)
at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
at com.businessobjects.adv_ivcdzview.SetCharacterEncodingFilter.doFilter(Unknown Source)
at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
at com.businessobjects.webutil.boetrustguard.ClickjackingPreventionFilter.doFilter(ClickjackingPreventionFilter.java:51)
at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
at com.businessobjects.bip.core.web.boetrustguard.BOETrustPrepareFilter.doFilter(BOETrustPrepareFilter.java:35)
at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
at com.businessobjects.bip.core.web.supportabilty.TraceLogScopeFilter.doFilter(TraceLogScopeFilter.java:41)
at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
at com.businessobjects.sdk.actionfilter.WorkflowFilter.doFilter(WorkflowFilter.java:47)
at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
at com.businessobjects.bip.core.web.appcontext.RequestInitFilter.doFilter(RequestInitFilter.java:26)
at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.serviceHelper(BundlePathAwareServiceHandler.java:235)
at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.service(BundlePathAwareServiceHandler.java:197)
at com.businessobjects.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:248)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:275)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at com.businessobjects.pinger.TimeoutManagerFilter.doFilter(TimeoutManagerFilter.java:203)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at com.businessobjects.http.HttpMethodValidatorFilter.doFilter(HttpMethodValidatorFilter.java:43)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330)
at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:118)
at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:84)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:113)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
at org.springframework.security.web.session.SessionManagementFilter.doFilter(SessionManagementFilter.java:103)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
at org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:113)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
at org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:54)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
at org.springframework.security.web.savedrequest.RequestCacheAwareFilter.doFilter(RequestCacheAwareFilter.java:45)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:186)
at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:166)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:87)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
at org.springframework.security.saml.metadata.MetadataGeneratorFilter.doFilter(MetadataGeneratorFilter.java:87)
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
.......
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:836)
Caused by: com.crystaldecisions.thirdparty.org.omg.CORBA.OBJECT_NOT_EXIST minor code: 0x0 completed: No
at com.crystaldecisions.thirdparty.com.ooc.OB.Util.unmarshalSystemException(Util.java:247)
at com.crystaldecisions.thirdparty.com.ooc.OB.GIOPClientWorker.execute(GIOPClientWorker.java:598)
at com.crystaldecisions.thirdparty.com.ooc.OB.GIOPClientWorkerThreaded.receiverRun(GIOPClientWorkerThreaded.java:595)
at com.crystaldecisions.thirdparty.com.ooc.OB.GIOPClientWorkerThreaded$ReceiverThread.run(GIOPClientWorkerThreaded.java:137)Accepted Solutions (0)
Answers (2)
Answers (2)
bernhard_keimel
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11-30-2020
7:22 PM
Webi Viewing agree and maybe related to SAML authentication - do you use that or have you set that up in some way?
In my experience in production systems it's very hard to to trace that right as there is a lot of "session trace traffic" that messes everything up. I try to see if that can be reproduced on a development/test system. if you once manage to find the workflow that produced this stacktrace, you can go deeper and check the access log to find the appropriate URL invocation and also the server logs to see if there is anything going on the server side.
My experience also tought me if such stacktraces occur, that before i go too deep into error analysis, i do a redeploy of the webapp (in this case it seems to be BOE), clear the tomcat cache and restart tomcat. This is easily done in a tomcat cluster environment, for single tomcats you of course need to get a maintenance window.
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alfons_gonzalez
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11-30-2020
9:23 PM
denis_konovalov
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11-25-2020
12:45 PM
it doesn't look like full stack, but appear to be part of webi viewing. So you should start looking at your webi processing workflows.
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