Storage location in return delivery for sales order (RE)

[Mike3]

Hello All,

I have always struggled with the correct configuration of storage locations for return deliveries created against the RE order type. 

My problem is that if we agree with a customer that they can return goods, the actual returned products can be different from what is expected. 

Example (assume SKU's are correct) :

Expected qty: 100
Returned qty: 100

Prior to PGR, the 3PL performs a check on the returned units and finds: 

80 units are fit for resale and can go back into unrestricted/valuated stock
10 units have box damage and have to be booked on 'box damage stock'

Now, Ideally I want to have the 3PL to confirm this back to SAP via the interface as a single PGR message which closes the inbound delivery of RE order as total qty=expected qty, but have the relevant postings done automatically into the correct storage locations. 

Can this even be done or is there a different setup I should consider? My main aim is to have less back and forth between Sales and warehouse on a return and to avoid new inbound deliveries to be created.

Thank you!

[rhoresh1]

Hi,

Yes, it can be done. 

Just to make sure I understood the process.

1. The customer asks to return an order

2. A person from your company checks the said items are back and decides which are good (they will return to the warehouse shelves) and which are damaged and will be thrown away or returned to a different site. 

3. The warehouse receives a notification the items are on the way with instructions on where to place them. 

My suggestion is to use InsightZAP. Create an automation that does the following:

Turn the original invoice or PO into a new document and add a confirmation column.

You can also add numeral fields to change the number of "good" items and "damaged" items. 

Option 1 - Check a box to state the order was returned in full and all items are good. 

Option 2- Every item has a check box to confirm it has been returned. If some items are damaged, the receiver can add the number of items "good" or "damaged" in different columns. 

You can also add a comment column if needed (text field). 

The warehouse receives an automated message only after the person goes over the delivery and confirms it.

The automation "knows" where the items are supposed to be placed based on their SKU or another value. 

You can add other automation such as sending an updated document to the customer which tells him how many items were good and how many were damaged if that affects the refund.

The beauty of using InsightZAP is that you can do all that and more without code. As long as you have a clear idea of the business process you can do anything.