Net price issue Ariba -S4 Hana CIG.

[zigimax]

I am writing to report an issue with the Ariba-S4 Hana CIG system. When adding a second item line in Ariba and transmitting it to SAP 4HANA, the net price of the new item line created in the SAP purchase order is not the same as the net price contained in the message, even though the message contains the correct net price.

This issue only occurs when a new line is added to the Ariba order. Could you please advise on how to resolve this issue?

Thank you for your attention to this matter.

[PamelaRosa1]

Hello,

Based on your report, it appears that the error occurs in the Ariba system data when including a new item reference line in the order, and this is replicated.

However, for a more assertive answer, further analysis is necessary, and issue resolution.

Concerning your query, in these scenarios, further investigation is necessary to understand the details of the relative issue.

In this case, you need to open Ariba Support tickets to resolve this issue.

To speed up the ticket preparation process and facilitate analysis by the support team, use the information in the official documentation “SAP S/4HANA Cloud - How to create the perfect case”.

Furthermore, to leave the ticket with as much information as possible to assist in a quick resolution, for this specific problem, it is also suggested to include the following information:

• Impact on Users: Determine the scope of the issue by identifying the number of affected users and providing their details for further investigation.
• Timing of Issue: Specify whether the issue occurs at specific times of the day or persists continuously.
• Affected Applications: Identify which applications are experiencing the issue, and whether this is occurring on the test or production system.
• Specific Step Impacted: Describe precisely at which step or stage within the application the issue occurs.
• Timing of Slowdown Occurrence: Provide the date and time in UTC when the issue was observed.
• Browser Details: Share the name and version of the web browser being used to access the application, and whether the related issue occurs in all browsers or a specific one.
• Reproducible Examples: Include videos or screenshots of reproducible instances of the related issue, clearly indicating the exact timestamp and time zone, and attach them to the case ticket for reference.

I hope this guidance helps you.

Kind regards