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Login to SAP Community - prompt for certificate

VeselinaPeykova
Active Contributor

I access the SAP community pages via https://activities.sap.com/#/activities.
After the latest updates (from 23.10.2019) I am presented with a popup requesting a certificate:

My understanding so far was that you can get a certificate only for users with access to the support portal.
Is this still valid? I see no option to request a certificate for my P* user via my account page (https://accounts.sap.com/) or via my profile (https://people.sap.com/).
Hopefully, by now most community users have learnt their lesson to use P* users if they wish to retain control of their contributions on SAP Community.
So why am I asked for a certificate at log on?
I understand that this is related to my browser setting (which I would like to keep that way, thank you):

but still, why?
Are there plans to allow the creation and use of certificates also for P* users?
If this is related to Universal ID: I do not participate in the program and even if I did - the popup for certificate does not seem very useful in such scenario.
What if I have multiple S* users, each with a certificate (which is probably common for employees of consulting companies) and I still wish to log on with my personal account to SAP community?
Currently I make use of Firefox Multi-Account Containers so that I can access in the same browser window SAP Community and SAP Support Portal pages simultaneously and it works quite well apart from this nuisance from yesterday.
If there is a workaround other than using a different browser with no certificates installed only to access SAP pages - please let me know.

The Release notes from 23.10.2019 do not mention anything about the login procedure, only a few minor changes like adding a link and some CSS adjustments so I am not sure whether the described behavior is intended or not.

oliver
Product and Topic Expert
Product and Topic Expert
0 Kudos

I don't think we changed anything on the login logic, but will check with the devs. For me this always shows up, because in order to enable login with certificate (SAP employees or customers with s-user certificate), account.sap.com has to check for an installed one. If you logged in to SAP Community with a different site, e.g. answers.sap.com, this should show but you would immediately get logged in.

Sandra_Rossi
Active Contributor
0 Kudos

I don't have this popup.

Accepted Solutions (1)

Accepted Solutions (1)

carpe_diem
Community Manager
Community Manager

Hi, Veselina,
If you have user certificates configured in your browser as you showed in your screenshots, and you log on to any SAP website configured with SAP Cloud Identity (accounts.sap.com) as its Identity Provider (most if not all externally facing websites which provide Login functionality) then you will always have a certificate prompt the first time an authentication request is sent to the IDP.
This happens in each new browser session (in FF that would be the regular and the incognito as 2 separate sessions).
The only way to skip this (to my knowledge) is if you have 1 user certificate and you select the automatic selection.
In IE for example it's configured by default to not show a certificate prompt, but if you have more than 1 cert. installed, it will display the prompt. Edge has the controls for it in certmgr.msc, but in Firefox it's quite straight forward.

Hope this helps,

Vladimir

VeselinaPeykova
Active Contributor

The strange thing is that I have these certificates installed for a few months and until yesterday I did not get this popup at logon for SAP Community, Support Portal, openSAP etc.

Thank you for confirming my suspicions.

Answers (0)