Does SAP Service&Support limit quota for raise service request or cases or expert chat & charge fee

[thuythai]

i see information in this question:https://community.sap.com/t5/enterprise-resource-planning-q-a/does-sap-charge-for-incidents/qaq-p/12...

but my organization said it will depend on the contact which why we have S-User to use, and if we raise too much cases to Service&Report, they will be charge fee back to the organization in end of each year ?

[Bernhard · Accepted solution]

This is usually not the case, as also the other answers to the referenced question show. In a direct support model with an s-user there is no quote or fee. 

If you have an indirect support model (you are supported by a VAR), then check with the VAR. 

In general you can check with your SAP Account Manager. But again, SAP does not charge for support cases and has no quota.

(However, the more issues you are able to solve with documentation, KBAs, wikis etc, the less cases SAP will receive and the faster the remaining cases will be processed 😉 ).

[thuythai · Accepted solution]

Thank you for clearly answer