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ONB 2.0 Wrong User Name in Welcome email when User ID is not most recent

RheaEvans
Explorer
0 Kudos

We went live with ONB 2.0.  

We make use of rehiring extensively.  We have found that when we are doing a rehire and the selected User ID is not the most recent, the Welcome email will associate the correct User ID when we select the oldest one but it is pulling in the User Name from the most recent User ID.   As such, the onboardee cannot login. 

Looking for your experience and solutions for this!

Thanks,

Rhea Evans

Bombardier

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