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SBOP PC 7.5 MS -- The request failed with HTTP status 401: Unauthorized

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Dear Experts,

we are installing SBOP PC 7.5 MS on a multi-server environment (1 db/olap server, 2 web/application servers with NLB), for all servers we have Windows 2008 Enterprise Edition, both web/application servers have IIS 7.

The installation went smoothly, no errors on BPCInstallation.log, neither in Diagnostic on Server Manager.

We have the following error when we try to access to our application http://<server name>/Osoft:

The request failed with HTTP status 401: Unauthorized.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Net.WebException: The request failed with HTTP status 401: Unauthorized.

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it appears also when we try to access to the application directly from one of web/application server, digiting http://localhost/Osoft.

IIS 7 is working fine, we also tried to add an html page into the /Osoft directory: we can browse it, either directly from the server or from a client.

The application http://<server name>/ManagementConsole is working fine, too.

Looking at Event Viewer, a warning appears:

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begin log----


Event code: 3005

Event message: An unhandled exception has occurred.

Event time: 8/30/2010 11:06:30 AM

Event time (UTC): 8/30/2010 6:06:30 PM

Event ID: a1b4f443c53a4fcaaccfdf225e7615ce

Event sequence: 19

Event occurrence: 6

Event detail code: 0

Application information:

Application domain: /LM/W3SVC/1/ROOT/OSoft-1-129276626782238498

Trust level: Full

Application Virtual Path: /OSoft

Application Path: C:\PC_MS\Websrvr\Web\

Machine name: FE01SAPBPC

Process information:

Process ID: 4244

Process name: w3wp.exe

Account name: NT AUTHORITY\NETWORK SERVICE

Exception information:

Exception type: WebException

Exception message: The request failed with HTTP status 401: Unauthorized.

Request information:

Request URL: http://fe01sapbpc.vitrociset.int/Osoft/Launch.aspx

Request path: /Osoft/Launch.aspx

User host address: 10.20.64.35

User: VITROCISET\bpc-install

Is authenticated: True

Authentication Type: Negotiate

Thread account name: NT AUTHORITY\NETWORK SERVICE

Thread information:

Thread ID: 8

Thread account name: NT AUTHORITY\NETWORK SERVICE

Is impersonating: False

Stack trace: at Microsoft.VisualBasic.CompilerServices.Symbols.Container.InvokeMethod(Method TargetProcedure, Object[] Arguments, Boolean[] CopyBack, BindingFlags Flags)

at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateGet(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack)

at OSoft.Consumers.ZFP.WebBase.Utility.SetWSCredential(String strServiceName, String strMethod, String strParameter, String strContext, String strSecurity)

at OSoft.Consumers.ZFP.WebBase.Utility.GetLastUserApp(CPMUser& mUser, String strAppServerURL, String strSecurity, String strContext, Boolean bServerPathReset)

at OSoft.Consumers.ZFP.WebBase.PageBase.Page_Init(Object sender, EventArgs e)

at System.EventHandler.Invoke(Object sender, EventArgs e)

at System.Web.UI.Control.OnInit(EventArgs e)

at System.Web.UI.Page.OnInit(EventArgs e)

at OSoft.Consumers.ZFP.WebBase.PageBase.OnInit(EventArgs e)

at System.Web.UI.Control.InitRecursive(Control namingContainer)

at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

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end log----


we also tried to add NETWORK SERVICE user and Everyone group to the C:\PC_MS directory and, after a restart of the server, nothing changed.

Do you have any suggestions?

Thanks and Regards,

Dario

View Entire Topic
sorin_radulescu
Employee
Employee
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I'm a little bit surprise this was confirmed like bug.

I have a lot of installation with 7.5 MS SP3 or later using Windows 2008 64 bits,or 32 bits or Windows 2003 and all are working fine.

Usually it is a problem of configurations.

IE proxy into application server.

Not implemented the follow Microsoft article:_http://support.microsoft.com/kb/926642/

Multiple application server installation and bad configuration of tables tblappsetinfo, tblserverinfo, tblappsetserverinfo.

Regards

Sorin Radulescu

Former Member
0 Kudos

The Microsoft KB article that SOrin references is the solution. I used method 2 in the file, and the same issue experienced above was resolved in PC MS 7.5 SP4 Patch 1