Triggering credit limit request notification via situation type

[former_member661396]

I am implementing credit limit request notification via situation type.

In terms of approver group in the credit limit request, it is determined properly. The situation type I’m using is copied from situation template FIN_CLR_APPROVAL which in turn uses responsibility rule FIN_CLR_APPROVER for agent determination.

So far no notification has been triggered when the credit limit request is put into status “In Approval”.

Can anyone suggest a possible reason for this behaviour?

[Dr_Joerg_Rett · Accepted solution]

Hi Tong,

I usually would start with using the Fiori app Display Application Logs – Situation Handling (Fiori ID F6594) to see if the recipients determination throws an error or shows zero recipients found.

If they are determined correctly you need to check if in the systems configuration the notification provider is both, registered and activated.

Best,
Joerg

[former_member661396]

Thanks Axel and Joerg. You are right. It's mentioned in the situation handling application logs that the notification provider SIT_NOTIF_PROV_EXT is not activated. I've activated it via IMG path "ABAP Platform --> Notification Channel --> Notification Channel Provider Enablement --> Administration --> Notification Provider Setting --> Manage Notification Providers" and it works fine now. Thanks again for the help and advice.

[axel_spriestersbach]

Hi,

this is a bit hard to diagnose here as there might be multiple reasons depending on your setup, such as

• the technical setup is not correct, in case of a Private Cloud system),
• there is some issue with the use case. As your template is based on events from the application that the Situation Handling Framework is processing is might be that they have not been raised or
• the Situation Handling Framework does not work as expected.

For an initial analysis, I'd recommend to have a look at the following two blogs:

• Help – Why don’t I get a situation notification?
• Log Analysis for the Standard Framework of Situation Handling

I hope you find a solution in one of the blogs.
If you can't find any solution, please create a ticket on ether the Situation Handling Framework
or directly the component (CA-SIT-ENG) of the use case (should be FIN-FIO-CCD-CR) depending on where you belief the issue originates from.