Tax amount do not appear in credit note

[seanjurie231]

Hello Sap Gurus,

I am a sap vistex person and I have a problem when posting a POP claim, there is no tax amount in the credit note or billing even though the taxcode has been selected/inputted after posting the POP claim. It is an intermittent issue because sometimes it works and sometimes it does not work. May I know what your thoughts about this issue and how to fix it? The output tax condition type is MWS2 and the taxcode used is C3.

Thank you.
Sean

[Lakshmipathi]

Could this be a config issue?

No it could be master data issue. If you are able to see the tax value for other line item and not for the 3rd item, then, as a first check, go to condition tab for the 2nd line item, select MWS2 and click on "Condition rec." from the bottom screen. It will show for what combination, system has fetched the tax value. Similarly, check for the third item also. The next check is from the condition tab itself, if you click "Analysis" button, it will show what the issue is against MWS2.

[Lakshmipathi]

Not sure, whether you have issue even after saving the credit note. But generally, if the data is passed from Vistex, during creation mode in SAP, the tax value might be zero and after saving, you can see the tax value. Is that not happening in your case ?

Alternatively, in some credit notes, tax value is there during creation and in some cases, if it is not happening, then, first check whether the tax classification for customer and material is right. If it is right but still you have some issue, then, check the preceding document whether it has tax value. Even if this is not the case, then, go to condition tab of the credit note via vf01 or vf02, click on Analysis button so that you can see on left side all condition types. Place your mouse on MWS2 so that system will show what the problem is on the right screen.

[seanjurie231]

Hello Lakshmipathi,

Thank you for the analysis and answer. I checked the issue again. In this scenario, in the POP claim, there are 3 line item materials. After posting, all three line items have a tax amount in the POP claim. But when I go to document flow>posting 6989****** billing document/credit note, the tax amount of the 3rd Item is zero and when I double click the line item 3 > conditions tab, I see that the output tax condition type MWS2 has no percentage which leads to tax amount zero of this line item. The other 2 line items has a percentage and tax amount in the billing document/credit note. Could this be a config issue? If yes, may I know what to config and how to do it since I am so very new to sap?

We only use a workaround which is reverse the post, then hitting the button repricing so that the tax amount will appear in the billing document/credit note after we post it again. But our business user doesn't want to use the work-around solution because it is time consuming.

Thank you,
Sean