Service Module

[former_member218051]

Hi All,

For service module we do not take the product in by way of Goods Receipt because it straight way hits to the finished product which we do not want as it is not our asset. Secondly, we are unable to make the service warehouse non - tradable one.

Through UDF we capture it in A/R invoice and PLD.

Drawback of this is

On close of A/R Invoice Service Call needs to be closed manually. If we miss to close the service call then we find the descripancy between open service calls and the products actually lying with us.

Please suggest a way to handle this such, that service call will be closed on close of A/R Invoice.

Guidance from experts is needed.

thanking you

Malhaar

[former_member186095]

I think the temporarily solution before SAP enhance the service module --> service call is to consider an add-on that list of all the closed service calls and the service calls' invoices.

What I mean here is there is a form developed using SDK addon and in the form there are list of all the closed service calls and their invoices and a command button and a docdate field to input the closing date of the service call invoice.

The command button will order the system to close the invoice based on closed service call.

Rgds,

JimM

[former_member218051]

Hi Jimmy,

Which Add On are you talking about ?

something which comes along or a third party ?

Will you please bit elaborate yourself.

thanking you

Malhaar

[former_member186095]

What I mean is a third party addon. You can ask the sap partner company to develop the addon that is applicable only for your company.

Rgds,

JimM

[Former Member]

Hi,

Please explain your business process more. Service module may not be the right one you are using now.

Thanks, Gordon

[former_member218051]

Hi Gordon,

We are a trading firm wherein we do have a serveice center.

In this service center products come for servicing either from our dealers , distributors , stockists and walk in customers too.

These service customers may be under contract or not.

To handle servicing , reporting , invoicing etc. we use SAP's service module.

when we book a call , repair / service the product we invoice the customer.

Now, at this point logically service call should get closed once it is billed. But, we have to close the call manually.

Sometimes, if we forget to close the call then after getting the list of pending service calls list from the service report we always find mismatch between physical count and the report.

So, on billing we are interested in closing the call implicitly rather than depending upon human.

the way system closed A/R Invoice on receipt of full payment.

I hope, I've conveyed my requirement properly.

thanking you

Malhaar

[Former Member]

I can understand now. You have used system in your own way. It needs add-on to reach your target. I am not sure any add-on exists for your goal. You can always find resource to develop the add-on.