How to ignore reference internal order from service contract in service order?

[tprekel]

Hello everyone,

we are using Service Contracts and Service Orders in S/4HANA Service OP.

When we create a Service Order in reference to a Service Contract the internal order of Service Contract is also used for our Service Order. We would like to have the scenario that a new internal order is created for each Service Order. So I'd assume we just have to do some configuration here:

Setting "Reference Usage" to "Ignore" for CRM Transaction SRVO should do the job but it's still copying the internal order of the leading Service Contract.

Do you have any ideas where we made a missconfiguration? Or is it simply not possible to create new internal orders for Service Orders if they are referencing a Service Contract?

Thanks in advance for your assistance. Maybe silvia.ventura is able to help?

Best regards

Thomas

[Silvia_Ventura]

Hello Thomas

really I didn't check it. My internal test systems are very restrictive with the application of notes. I don't know what to say,..create a ticket and I'll try to check it.

Best regards

Silvia

[tprekel]

Hello Silvia,

I understand. Thanks a lot! I will analyse some more and then eventually create a Ticket.

Best regards and have a nice weekend!

Thomas