Edit invoice

[former_member798844]

Hello all,

Customer has ordered 30 tables. The 30 tables were delivered. But a wrong invoice was issued. There were 60 tables charged on the invoice. In the sales order, for all 30 items in the "Schedule lines" tab, under Confirmed quantity, it indicates "2" instead of 1. That is why 60 tables were charged.

How do I go about changing/canceling the invoice to get the correct amount on the invoice?

Thanks for your help 🙂

[former_member135514]

Upload Snapshots of Sales document flow for better clarification.
But if you want to delete the invoice using VF11 which will reverse the accounting document entries also.
Note: If you want to make any changes in the sales order, the subsequent documents should be deleted or reversed first.

[sreemohan]

Hi ad0112

Check how the invoice is created, as in if it is with reference to the sales order or the delivery. Nevertheless you could cancel the invoice using VF11, however also double check quantities the sales order and delivery. Alternatively, you could also use the credit memo functionality to pay back the excess amount invoiced.

Thanks

Sreemohan

[former_member798844]

Hi Sreemohan Sivadasan,

How can I check how the invoice was created? The customer has not yet paid and is waiting for the correct invoice to pay.

The whole process has also already been done: Sales order->Delivery->Goods issue->Invoice

Thx 🙂

[sreemohan]

Check under the invoice header, the field 'Reference'. In this case, i think its best to cancel the invoice and then reissue. However, like I said before, double check the quantities in the invoice before you save the invoice.

[former_member764109]

Hi ad0112,

This could be happened due to the unit of measure(UOM) from material master. Can you check your sales unit in sales order.

Thanks

[former_member798844]

Hi Ravi Chauban,

In the sales order is the correct quantity (1) per item, but in the purchase order is the wrong quantity (2).