on 09-02-2023 9:42 AM
We have a business requirement which would be to attach the original invoice(s) to the dunning letter.I didn't find anything that could confimed that so far.How could we handle this requirement in SAP CLOUD?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
This is not supported in standard but there a few options:a custom build using SAP Process Automation. You would need to run the Dunning process to run and then export to SPA to read the invoices and include in the email. Refer https://api.sap.com/integrationflow/Create_Workflow_Instances_for_Dunning_Notices as the starting point.SAP Cloud for Customer Payments (separately licensed solution) includes the ability for customers to view PDF copies of invoices online. There is no direct integration to Dunning notices or Dunning status so some custom field extension may be requiredRequest through Customer influence https://blogs.sap.com/2019/08/10/submitting-new-feature-requests-sap-customer-influence/
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.