Tivemos problema ao estornar uma NF na transação ZGLSD216, a nota foi estornada na SEFAZ, mas não foi estornada no sistema SAP, assim impedindo o cancelamento da OV e identificando a OV como faturada.
You refer to a user-developed (Z-transaction). Unfortunately, without detailed knowledge about this transaction, you won't be able to get an answer. Refer to your ABAP developers team who would add you to analyse why your operation cannot be processed.
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