CIM not able to determine Invoicing Party (Central Invoice Management)

[fatahd]

Hello,

I am currently working on implementing SAP Central Invoice Management (CIM) on the cloud for a client. The system is successfully connected, and data import is going smoothly. However, I am encountering an issue where CIM is unable to determine the invoicing party, which is causing a blockage in the process. I have verified that the name of the supplier on the invoice corresponds to the name of the registered Business Partner (BP) and the Invoicing Party partner function.

Can anyone provide insights or suggestions on how to resolve this issue or what might be the underlying reason for CIM's inability to determine the invoicing party? Your assistance would be greatly appreciated. Thank you!

[FranckDupasSAP]

Do you have the correct 3 filters on Business Partner for BP Role and selection mode on SAP S/4HANA Cloud replication model? Check the section 4.2.2.3 Initial Replication of Business Partners in the scope item 4N6 setup guide. If you have done it correctly, then I recommend to create a support ticket and give a precise example of a company code and a supplier you would expect to find in this company code and that you don't find.

[FranckDupasSAP]

There can be too many reasons for the invoicing party not being retrieved. Maybe the OCR service could not read the name. As written in Fields Extracted during Document Information Extraction Process Step | SAP Help Portal, if the confidence score of an extracted invoice field is lower than 50%, the field is not saved to the draft invoice in SAP Central Invoice Management. You can use the Document Information Extraction UI to check the extraction results of an invoice. More information on View and Edit Extraction Results. Is there a tax id on the invoice? This would precede the name as a criteria to identify the supplier. Then the tax id must be assigned to only one Business Partner in the backend master data. Is the invoicing party available in the list when you edit manually the invoice in SAP Central Invoice Management? If not, the Business Partner is not available for this company code.

If these checks do not help, I advise you to create a support ticket.

[fatahd]

Thank you, Franck!

In essence, when the system fails to determine the supplier, I have to manually add it. It appears that the list of available suppliers to choose from is incomplete.

I have attempted to address this by going into the "Schedule Import of Master Data" tile. However, no matter how many times I run the update, it seems that CIM doesn't automatically refresh the Supplier master data based on the recurrence. Even when I run the update job immediately, no changes occur. So, it's understandable that the system can't determine the supplier since the creation of a supplier doesn't seem to be transmitted to CIM. Do you have any suggestions for resolving this issue?