on 02-27-2023 2:35 PM
Hello,
Our call center agents are facing CONSULT FUNCTION FAILED error when they are using SAP CRM WebUI and they are transferring call.
Error Details: Class - CRM_IC_APPL_UI_CHMSG(063)
I have already raised an OSS with SAP and they are advising me to get ICI traces/logs in agents system using HTTPWATCH application.
But is there any other way to get the traces or solve the issue?
Note: This is intermittent issue. Not happening all the time.
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