SAP CCOM Admin user logon issue - SAP Community

Hello Experts,

We're facing strange issue with SAP CCOM Admin user login as when we tried to login with Admin user after initial setup, its giving error message 'MESSAGE_LOGIN_FAILED'. Refer below the error message that we're getting.

Below the logs files in the 'cco_error.log' file. Not sure these errors are related to Admin user login issue.

================================

2023-03-10 07:37:01,462 [http-nio-8080-exec-5] ERROR com.sap.scco.cs.service.impl.PasswordGeneratorServiceImpl - Using secure Random

2023-03-10 07:37:17,806 [http-nio-8080-exec-5] ERROR com.sap.scco.cs.webapp.SetupServlet - Error in setup

com.sap.scco.cs.utilities.ServiceException: USER_ALREADY_EXISTING

at com.sap.scco.cs.service.impl.AdminUserServiceImpl.createAdminUser_aroundBody22(AdminUserServiceImpl.java:404)

at com.sap.scco.cs.service.impl.AdminUserServiceImpl$AjcClosure23.run(AdminUserServiceImpl.java:1)

at org.springframework.transaction.aspectj.AbstractTransactionAspect.ajc$around$org_springframework_transaction_aspectj_AbstractTransactionAspect$1$2a73e96cproceed(AbstractTransacti

onAspect.aj:67)

at org.springframework.transaction.aspectj.AbstractTransactionAspect$AbstractTransactionAspect$1.proceedWithInvocation(AbstractTransactionAspect.aj:73)

at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:388)

at org.springframework.transaction.aspectj.AbstractTransactionAspect.ajc$around$org_springframework_transaction_aspectj_AbstractTransactionAspect$1$2a73e96c(AbstractTransactionAspec

t.aj:71)

at com.sap.scco.cs.service.impl.AdminUserServiceImpl.createAdminUser(AdminUserServiceImpl.java:401)

at com.sap.scco.cs.setup.SetupManager.initializeApp_aroundBody0(SetupManager.java:368)

at com.sap.scco.cs.setup.SetupManager$AjcClosure1.run(SetupManager.java:1)

at org.springframework.transaction.aspectj.AbstractTransactionAspect.ajc$around$org_springframework_transaction_aspectj_AbstractTransactionAspect$1$2a73e96cproceed(AbstractTransacti

onAspect.aj:67)

at org.springframework.transaction.aspectj.AbstractTransactionAspect$AbstractTransactionAspect$1.proceedWithInvocation(AbstractTransactionAspect.aj:73)

at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:388)

at org.springframework.transaction.aspectj.AbstractTransactionAspect.ajc$around$org_springframework_transaction_aspectj_AbstractTransactionAspect$1$2a73e96c(AbstractTransactionAspec

t.aj:71)

at com.sap.scco.cs.setup.SetupManager.initializeApp(SetupManager.java:354)

at com.sap.scco.cs.webapp.SetupServlet.performSetup(SetupServlet.java:169)

at com.sap.scco.cs.webapp.SetupServlet.doPost(SetupServlet.java:89)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:660)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)

at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)

at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)

at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)

at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)

at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:389)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)

at com.sap.scco.cs.webapp.filter.AppCacheBusterFilter.doFilter(AppCacheBusterFilter.java:143)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)

at com.sap.scco.cs.webapp.filter.SecurityFilter.doFilter(SecurityFilter.java:51)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)

at com.sap.scco.cs.webapp.filter.InitializationFilter.doFilter(InitializationFilter.java:73)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)

at com.sap.scco.cs.webapp.filter.TenantFilter.doFilter(TenantFilter.java:42)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:202)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)

at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)

at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:690)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)

at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:370)

at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)

at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:868)

at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1591)

at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)

at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)

at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)

at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

at java.base/java.lang.Thread.run(Thread.java:833)

============================Your suggessions and possible fix in this regards are highly appreciated.Sincerely,Srinivasa

SAP Managed Tags:
SAP Customer Checkout

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Answers (2)

Answers (2)

Above Admin user issue occured due to unsupported Sapmachine17 software, We could able to login with Admin account aftrer downgrading the Sapmachine to 11 version as per OSS note#https://launchpad.support.sap.com/#/notes/3100945

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FYI - Admin password can be recovered as per the SAP help documentation https://help.sap.com/docs/SAP_CUSTOMER_CHECKOUT/8f711df7d2aa4f1aa29f88c86cef2081/061da55a67604d08b75...

The Admin Page URL to recover the password however when I tried to launch the page, its giving error ''Access to host was denied''

SAP CCOM login page URL works fine where we enter Admin credentials(login with Admin user not possible as highlited above) however when I tried open Recover page URL in the same browser(Chrome), its giving above error 'Access to host was denied'

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