Remote call Contact Center Simulator

[former_member200925]

Hi Expert,

Can anybody tell me how can I Remote call the Contact Center Simulator to initiate a automatic Identification Account ?

Thanks

[corrine_guan · Accepted solution]

Hello,

Please check if Stephen Johannes weblog may help you:

http://scn.sap.com/people/stephen.johannes/blog/2008/05/21/crm-contact-center-simulator-setup

Best Regards, Corrine

[former_member200925 · Accepted solution]

Hi Corrine,

I think I was not clear in the first post

I want to know how can configure and input a new connection in the CCS with a enviroment non sap.

What is necessary do in the non SAP enviroment to conect in the BCB

[former_member200925 · Accepted solution]

I see that configuration is made in the follow screen

But in the second connection I need to know what is need be made in the non SAP environment to establish connection (web service, RFC, ?)

[reyes_piqueras · Accepted solution]

Hello Anderson,

As per SAP Note 1646876: CSS Application unavailable in newer releases of Netweaver

http://service.sap.com/sap/support/notes/1646876

The SAP CCS application is present in older NetWeaver releases (7.0x and 6.40), but it is not available in NetWeaver releases 7.10 and higher.

So you have to install a separate NetWeaver 7.0x Java system, which is the server where /bcb/ccsdispatcher is running:

I hope it clarifies your issue.

Best regards
Reyes

[former_member200925 · Accepted solution]

Hi Reyes,

The Netwavear is 7.0 and the configuration of SM59 already done

[reyes_piqueras · Accepted solution]

Hi Anderson,

Please expalain what is your issue at this moment.

Are you able to start IC Web client and connect to SAPCCS and set your agent in Ready workmode ?

Best regards

Reyes

[former_member200925 · Accepted solution]

I configured the CMS profile so when log in the system the follow error is displayed in the transaciotn CRM_ICI_TRACE the follow error:

Exception CX_CRM_ICI_EXCEPTION

Program name CL_ICI_SOAP_DELEGATE==========CP

Include name CRM_SOAPINCL_TRANSPORT_IMPL

row number 942 

and

Exception CX_BCB_EXCEPTION

Exception text

Message class 0

message number 7

message (ICI Error occurred in method CL_BCB_SYSTEM->GET_WORKCENTER_CAPABILITY)

So I can't set the ready mode, because the field is in gray. I believe that in gray for the error above

[corrine_guan · Accepted solution]

You don't need to create a new thread. But since you have already done so, I paste the new thread link here so that persons who are having an eye on this thread know it:

http://scn.sap.com/thread/3819434