Unable to update a Service Ticket from SAP PI in SAP C4C

[former_member276332]

Hi Everyone,

We have our SAP C4C tenant connected via SAP PI middle-ware to an application maintained by third -party. We are using Manage Ticket interface to create and update Service Ticket.

Ticket creation works fine when we pass the request from SAP PI.

When we try to update a Ticket we are having some issues.

Please see the document attached with the Update request and Update response structure.

Regards

Samit

[manideepsatya]

Dear Samit Patnaik,

The error could be due to <BusinessTransactionDocumentReference actionCode="02"/>. Try to remove this and execute the ws call - check the result.

Regards,
Manideep Satya

[former_member276332]

Hi manideepsatya ,

Thanks for that. We tried executing as suggested , still we face the same issue. Please have a look below.

<n0:ServiceRequestBundleMaintainConfirmation2_sync xmlns:n0='http://sap.com/xi/SAPGlobal20/Global' xmlns:prx='urn:sap.com:proxy:LRV:/1SAI/TAEDA10B11B665D1CF85BDD:804' xmlns:soap-env='http://schemas.xmlsoap.org/soap/envelope/'><Log><MaximumLogItemSeverityCode>3</MaximumLogItemSeverityCode><Item><TypeID>040(/MBF_A2X_CORE/)</TypeID><CategoryCode>BPR.PUR</CategoryCode><SeverityCode>3</SeverityCode><Note>Only list complete transmission (LCTI) allowed for SERVICE_REQUEST-BTD_REFERENCE - BTD_REFERENCE_CTI</Note></Item></Log></n0:ServiceRequestBundleMaintainConfirmation2_sync>

Regards

Samit